About the job
The mission of the Cash Customer Analyst is acting as a servicing and implementation single point of contact for their corporate clients in respect to their cash management services and products.
Your Main Activities Are
To ensure daily servicing by promoting a positive client experience
To answer to daily servicing questions of the client on after sales cash management topics : bank reconciliations, important payments monitoring, technical Connectivity issues solving
To challenge and simplify client requests
To report incident alerts and elaborate adapted reportings on recurrent issues
To Manage incidents impacting the clients by
Identifying and alerting the clients, measuring the importance of the impacts,
Informing and communicating regularly until the end of the issue,
Creating a post-incident plan and acting according to it
Regularly analysing the Cash Management activity for the client and creating the action plans
Promoting Selfcare habits to client, as part of the BNP PARIBAS digitalization project
Constantly suggesting and implementing concrete solutions to the service for payment means, channels or cash pooling.
Identifying and suggesting improvements for internal processes by transversal communication with back offices, Business Centres, Cash Management, compliance
Getting involved in continuous improvement of client satisfaction, in regards of quality scores (such as Cash Management NPS)
Being an active member of the Account Managers community (France & International)
Being the single point of contact of the client but also with every stakeholder of the relationship within the bank
Communicating towards the stakeholders
Measuring and acting on the client’s overall satisfaction of their relationship with any servicing department (MAEL, CSD, CCS ) and being the escalation point of contact on any servicing and small implementation topic.
Organizing & chairing client meetings and Client team meetings
Coordinating technical projects related to cash management
Assisting the client with small implementation matters : services and tools enhancements or assistance on technical issues
Profile and Skills to Success
Academic background in Finance, Economics or related areas
Knowledge of BNPP Group’s organization
Knowledge of cash management services and products
To master Cash management transactions
To master Cash management risks and procedures
To know and use business applications
To speak one or more foreign languages would be an advantage. English is mandatory, French desirable,
Proficiency in the use of computers and the ability to use relevant tools
Excellent analytical and problem solving skills
Logical and analytical mind
Excellent verbal, presentation and written communication skills
Capacity for taking initiatives
Strong interpersonal skills
Ability to report
Why joining BNP Paribas?
Leading banking institution
BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history.
It has a presence in 72 countries, with around 200 000 Employees including more than 150 000 in Europe.
Our presence in Portugal
Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.
BNP Paribas holds key positions in its three core operating divisions : Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.
In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.
Diversity and Inclusion commitment
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity.
We strive to reflect the society we live in, while keeping with the image of our clients.
To find out more on why you should join BNP Paribas visit https : / / bnpp.lk / why-BNP-Paribas-Portugal