Ship to Bill with French
HCL Technologies
Lisboa, Portugal
há 4 dias
source : Emprego XL

We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).

We have a new project starting April 2021 in Lisbon for a big player in the oil and gas industry.

Main Responsibilities

Work as an Individual Contributor to some of the key responsibilities from the following overall items listed below ?

  • Create a customer account in SAP; perform customer pre-qualification requirements; provide customers with account information;
  • monitor customer activation and ensure it is completed.

  • Invoice Management : invoice generation, review of unbilled sales, processing of credit / debit notes and process month-end accruals, generate month-end reports.
  • Cash Applications : perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
  • Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and / or misapplied payments, and escalate as required
  • Collections : Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
  • Credit : Perform credit limit creation and modification activities as per defined process, release blocked orders
  • Product promotion rules checking, product catalog update, payment of MSLA kits to vendor, and tracking quantity of MSLA kits
  • Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities
  • Update Global Smart Form; Travel & Entertainment expense report review
  • Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
  • Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage / work hours in Impact tools;
  • monitoring of POAs, data maintenance.

  • Ensure all complaints / queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
  • Attend customer calls, emails, chat and respond to requests.
  • Create exceptional customer experience for the given customer segments in line with SLAs with a focus on First Contact Resolution and low customer effort.
  • Adhere to TAT and accuracy, report KPI's / SLA's as per agreed timelines.
  • Proofreading (European languages), basic translation, mass communication, price communication, and ad-hoc requests.
  • Functions

  • Invoice Management including
  • Billing
  • Dispute Management
  • Account Setup & MDM
  • AR including
  • Collections & Cash Applications
  • Ledger Account Management
  • Customer Inquiry and Service Request handling
  • Client Solutions
  • Order Processing
  • Type of Process :

    Voice / Chat / Email / Data Entry

    Soft Skills

  • Excellent communication abilities
  • Good listening and comprehension abilities
  • Ability to effectively communicate, probe, and understand customer issues and provide first call resolution
  • Good interpersonal and issue resolution skills
  • Strong collaboration and coordination skills.
  • Qualification and Experience

  • Minimum of a Bachelor's degree or equivalent in business or a departmentally related
  • 0-2 years
  • Required Language Thresholds :

  • C2 / C1 level in French
  • B2 level in English
  • Domain Experience

    Any one of the following functional experience will be required :

  • Order Management
  • Billing
  • Accounting / AP
  • Logistic Experience
  • Technical Application

  • User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC, etc.)
  • Good MS Office skills
  • We're offering these benefits

  • Competitive Salary.
  • Relocation Package.
  • Meal Allowance on Card.
  • Career Progression Opportunities.
  • Parenthood Program.
  • Well-rounded Health and Life Insurance Packages.
  • On-site gym : includes indoor pool access, fitness classes, and a football pitch.
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    Job Types : Contract, Permanent

    Work Remotely :

  • Temporarily due to COVID-19
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