We are a renowned global IT service and consulting company, presently developing our tech footprint in Lisbon (Parque das Nações).
We have a new project starting April 2021 in Lisbon for a big player in the oil and gas industry.
Work as an Individual Contributor to some of the key responsibilities from the following overall items listed below ?
Create a customer account in SAP; perform customer pre-qualification requirements; provide customers with account information;
monitor customer activation and ensure it is completed.
Invoice Management : invoice generation, review of unbilled sales, processing of credit / debit notes and process month-end accruals, generate month-end reports.
Cash Applications : perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and / or misapplied payments, and escalate as required
Collections : Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
Credit : Perform credit limit creation and modification activities as per defined process, release blocked orders
Product promotion rules checking, product catalog update, payment of MSLA kits to vendor, and tracking quantity of MSLA kits
Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities
Update Global Smart Form; Travel & Entertainment expense report review
Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage / work hours in Impact tools;
monitoring of POAs, data maintenance.
Ensure all complaints / queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
Attend customer calls, emails, chat and respond to requests.
Create exceptional customer experience for the given customer segments in line with SLAs with a focus on First Contact Resolution and low customer effort.
Adhere to TAT and accuracy, report KPI's / SLA's as per agreed timelines.
Proofreading (European languages), basic translation, mass communication, price communication, and ad-hoc requests.
Invoice Management including
Account Setup & MDM
Collections & Cash Applications
Ledger Account Management
Customer Inquiry and Service Request handling
Type of Process :
Voice / Chat / Email / Data Entry
Excellent communication abilities
Good listening and comprehension abilities
Ability to effectively communicate, probe, and understand customer issues and provide first call resolution
Good interpersonal and issue resolution skills
Strong collaboration and coordination skills.
Qualification and Experience
Minimum of a Bachelor's degree or equivalent in business or a departmentally related
Required Language Thresholds :
C2 / C1 level in French
B2 level in English
Any one of the following functional experience will be required :
Accounting / AP
User Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC, etc.)
Good MS Office skills
We're offering these benefits
Meal Allowance on Card.
Career Progression Opportunities.
Well-rounded Health and Life Insurance Packages.
On-site gym : includes indoor pool access, fitness classes, and a football pitch.
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Job Types : Contract, Permanent
Work Remotely :
Temporarily due to COVID-19