At Talkdesk, our Engineering team follows a micro-service architecture approach to build the next generation of Talkdesk, with vertical teams responsible for all the decisions under their services.
Through our Agile Coaches, we promote agile and collaborative practices, we are huge fans of Scrum, pair programming and we won’t let a single line of code reach production without peer code reviews.
We strongly believe that the only true authority stems from knowledge, not from position and we always treat others with respect, deference and patience.
Have you evolved from being a great engineer to a manager? Have you been waiting for your opportunity to work for one of the hottest new tech companies in Portugal and Silicon Valley?
We would love to have you on board!
As an engineering manager at Talkdesk we expect you to deliver a great product on time and with quality. You will manage one or several teams being responsible for making them happy and productive while managing their careers.
Create and own the strategic implementation plan for the team, working closely with product management and other stakeholders.
Mentor and grow a world-class team capable of taking on increasingly more challenging projects
Identify roadblocks, dependencies and other issues and work with the team to resolve these issues
Coordinate resources to consistently deliver high quality software on time, within budget and with the required functionality
Determine process improvements and implement changes as necessary
Undertake special projects and support other team initiatives as needed
Ability to adapt to rapidly changing technologies and business needs
Experience in building highly scalable distributed systems with 24 / 7 operations of infrastructure systems
Demonstrate a track record of managing a team including hiring, onboarding, and professional development. You inspire your team to reach higher.
Excel at planning and executing complex multi-team products, creating teams and overseeing execution to meet commitments and deliver with predictability
Experience implementing tools, processes, internal instrumentation, methodologies and resolving blockages
Comfortable managing teams and products with tight deadlines and short release cycles
Willing to have a hands-on approach to start
Solid understanding of relevant technology and tools including APIs, cloud solutions and programming language
BA / BS in engineering or a related discipline required
MBA is a bonus point
Foster a common vision, setting an overall organizational direction
Enhance communication being a contact point to the relevant stakeholders & interest groups
Communicates actively with the team empowering them to make well informed decision
Acts as a contact point to the relevant stakeholders & interest groups
Design the team and its organizational context
Recruit, interview and hire new team-members
Actively contributes to implementation of company wide processes, strategies culture and values
Contributes to processes, methods and tools definitions and selections, such as : Performance Appraisal Career pathTraining Plan
Provide support and assistance to teams : be prompt and proactive in helping remove organizational impediments that are harming team's ability to be effective
Coaching and mentoring individuals in a continuous improvement path
Provide mentorship and career development advice
Provide feedback on Performance Appraisal results
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance.
To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.