Salesforce Administrator
OLX Group
Lisbon, Portugal
há 1 dia

At OLX Group, we shape the future of trade to unlock the hidden value in everything .

We shape the future of trade as one of the world’s fastest-growing networks of trading platforms, operating in 30+ countries under 20+ well-loved brands including Avito, OLX, Otomoto, letgo, Property24, and many more.

We love to unlock value for our customers. Every single month, 300 million people use our platforms to easily, safely, and conveniently find their perfect home, buy or sell a car, find a great job, sell things they no longer need, or strike a great deal on something they need.

And we help thousands of entrepreneurs and businesses find their customers too.

We also unlock value within our company. We invest in ourselves and each other to reach our full potential. We avoid bureaucracy and empower our teams to innovate.

Our ensures we listen to a diverse range of voices when making decisions. And, we combine the spirit and agility of a startup with our global scale and the backing of Prosus, one of the largest consumer internet groups in the world.

The Customer Success Team works with a variety of business units and brands, enabling the customer facing teams (like sales and customer service) to have meaningful conversations with OLX customers, providing them with the right data, tools and processes.

What you'll be doing :

  • Serve as primary system administrator for the environment with 500+ users
  • Work through an operational ticketing system, troubleshoot issues and handle requests including managing a diverse range of users , profiles, roles & permission sets.
  • Reports : Create or help users to create reports & dashboards in salesforce to meet the operational requirements
  • Complete regular internal system audits and prepare for upgrades
  • Prepare and Manage data feeds and load them using data loader
  • Work with our commercial teams to establish suitable processes to support administrative, development, and change management activities
  • Assist in training of new users, and grow the skillset across the organization
  • Install & setup Salesforce managed apps (CTI, Appbot, survey apps & others)
  • Berlin or Poznan or Lisbon
  • Who we are looking for :

  • Must have a minimum of two years experience as a administrator in salesforce orgs over 450 users.
  • Admin (ADM201 and ADM211) certified
  • Sales Cloud, Service Cloud proven knowledge
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of the platform, with the ability to understand business needs and configure them in salesforce via workflows, validation rules, triggers, process builder, flows, etc).
  • Strong understanding of best practices and functionality
  • Strong data management abilities , including loading data to salesforce via dataloader , and record of building and running complicated reports and queries
  • A demonstrated ability to understand and articulate complex requirements
  • Experience with e-commerce / classifieds platforms preferred
  • Previous experience working in a SCRUM or agile environment preferred
  • About us :

    If you are as excited as us about this position and our company, we hope you join us! If you’d like to learn more about the OLX Group take a look at the other parts of our website.

    And remember, w e are turning Diversity & Inclusion into our superpower and competitive advantage. We encourage people of all races, ethnicities, disabilities, ages, gender identity or expression, backgrounds and experiences to consider applying for this role.

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