Italian / English Technical Support Agent $350 Sign-on bonus
5CA
Ponta Delgada, PT
há 4 dias

As a Customer Support Agent at 5CA, you'll provide technical support as part of a broader international team. You'll troubleshoot customers' technical issues with their PC hardware and connectivity issues.

You'll be on the frontline, answering customer queries and tickets via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most.

You'll also undergo assisted training to help you develop and improve your skills to provide the best technical support for our clients and their customers.

About you

  • You speak Italian and English at an advanced level
  • You have in-depth knowledge of PC hardware, tech, and connectivity issues
  • You’re a natural troubleshooter and problem-solver
  • You are a fast learner, take the initiative and excel at troubleshooting
  • You have a dedicated quiet workspace located within your residence
  • Optional) Experience in a Customer service environment is a plus.

    Technical requirements

  • A minimum internet speed of 4 Mb / s download and 1.5 Mb / s upload internationally.
  • A minimum of 6 GB RAM
  • A 64-bit version of Windows 10 or newer, or a recently released version of macOS
  • An Intel Core i3-4000M 2.40 GHz or better / similar.
  • An Intel HD 4000 Graphics card or better / similar.
  • A smartphone usable for two-factor authentication that runs at least :
  • Android 6.0 or newer
  • Apple iOS 13.0 or newer
  • We offer

  • A position at a fast-growing company with ambitious A-level clients
  • A casual, international diverse environment with people from 40+ nationalities
  • The flexibility to work 100% remotely
  • No wasted commute time
  • Top-notch tools, training, and colleagues
  • About 5CA

    We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

    Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages.

    We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

  • As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram.
  • For further details, please refer to our privacy policy.

    As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and / or Instagram.

    For further details, please refer to our privacy policy .

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