At Talkdesk, we are disruptive risk-takers, don't have a traditional way of doing things, and will do whatever it takes to build a product that improves customer experiences.
Join the adventure and grow with us. With $268 million in funding and more than 1,800 customers, we’re revolutionizing the industry of contact centers.
Join a hyper-growth company that's innovative, bold, and ambitious. Be a part of the future of technology and make an impact on an evolving industry.
If you're a self-starter and hungry to learn, apply now and enjoy the ride.
Are you passionate about building scalable, secure and user friendly web solutions in a fast-paced environment? As a P roduct Manager at Talkdesk we expect you to become the voice of our customers and market, and work with the engineering team to turn the vision into product requirements.
Contribute to the vision and design of a next generation call center platform
Create and maintain close relationships with our customers and market to develop a deep understanding of their needs as well as the competitive landscape
Create processes to capture, analyze, leverage and share customer insights
Collaborate with team members to craft solutions to meet customer needs
Evangelize ideas that will help to resolve customer problems
Work with with engineering, marketing and sales to build business use cases and define requirements / wireframes for new feature enhancements, products and services
Help to prioritize the product roadmap with engineering, design, marketing and sales
Document product functionality
Collaborate with marketing to effectively launch new services, features and enhancements
Facilitate sales through training and creation of collateral materials for new product launches and features
Bachelor’s degree in business, engineering or related field required
4+ years work experience as a product manager
Knowledge and use of formal Quality Assurance processes
Solid understanding of relevant technology and tools including APIs, cloud solutions and programming languages is preferred
Ability to adapt to rapidly changing technologies and business needs
Understand the development and implementation of large-scale, complex applications in a call center technology environment
Proven organizational skills with attention to detail and the ability to prioritize and succeed in an environment with competing demands
Excellent verbal and written communication skills
Proven ability to take initiative, use consultative skills and build strong, productive relationships
The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance.
To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.