French Customer Care for Online Marketing
Teleperformance Portugal
Lisboa Portugal
há 3 dias
source : SAPO

Detalhe da Função

Are you passionate about the world of Online Marketing? Teleperformance Portugal is looking for someone with excellent communication and problem-solving skills.

Start a promising career, finding the solution for issues of business customers, maintaining a positive relationship between them and the company.

You will use your communication skills to address several questions through multiple communication channels, guaranteeing a great customer experience.

Be part of our success and make the world’s information more accessible and useful!

Responsibility

  • Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
  • Address issues via chat, email or phone channels, following operating procedures;
  • Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
  • Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.

    Your Profile

  • Excellent communication skills in French;
  • Bachelor’s degree (preferred);
  • Minimum 6 months of relevant customer care experience;
  • General understanding of online marketing products / services being supported;
  • Excellent communication skills;
  • Problem-solving skills;
  • Dynamic and organized.

    Our Offer

  • Work Location : Lisbon Oeiras;
  • International career in a multicultural environment;
  • Training and familiarization phase;
  • Opportunity to grow in a multinational company;
  • Accommodation in a Teleperformance apartment;
  • Refund of initial flight expenses;
  • Free annual flight to the homeland;
  • Private health insurance;
  • Free Portuguese language courses, surfing, soft trekking and much more.

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