Detalhe da Função
Are you passionate about the world of Online Marketing? Teleperformance Portugal is looking for someone with excellent communication and problem-solving skills.
Start a promising career, finding the solution for issues of business customers, maintaining a positive relationship between them and the company.
You will use your communication skills to address several questions through multiple communication channels, guaranteeing a great customer experience.
Be part of our success and make the world’s information more accessible and useful!
Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
Address issues via chat, email or phone channels, following operating procedures;
Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.
Excellent communication skills in French;
Bachelor’s degree (preferred);
Minimum 6 months of relevant customer care experience;
General understanding of online marketing products / services being supported;
Excellent communication skills;
Dynamic and organized.
Work Location : Lisbon Oeiras;
International career in a multicultural environment;
Training and familiarization phase;
Opportunity to grow in a multinational company;
Accommodation in a Teleperformance apartment;
Refund of initial flight expenses;
Free annual flight to the homeland;
Private health insurance;
Free Portuguese language courses, surfing, soft trekking and much more.