Descrição da Função
We are looking for a Customer Success Representative (full-time) to our Lisbon office.Main focus : Help customers accelerate full product deployment and utilization.
Earn and sustain customer loyalty to Guest Centric services.Nurture references and identify new business opportunities. Source customer insight and distribute knowledge in company.
What will be my responsibilities?Master in detail the functions and features of GuestCentric System.Master in detail the help desk and delivery processes.
Work closely with a team of customer success representatives and account managers.What will be my tasks?Assist in customer training, deployment, and adoption of GuestCentric product Suite.
Manage high volume of help tickets and customer calls.Do I have what is required?Customer service / call center background.
Outstanding interpersonal skills, customer service and communication, both over the phone and in email.Excellent problem solving / judgment skills, and high level of attention to detail and accuracy.
Strong organizational skills, and the ability to work under pressure.Strong work ethic; self-directed and resourceful.Strong written and verbal skills in English, Spanish and Portuguese.
Positive : proactive and keen to learn new things.Can do attitude ability to do whatever it takes to get the job done using creativity and flexibility.
Self-motivated and able to work independently without daily supervision.A plusExperience in customer service / call centerExperience in hospitality industry.
Some knowledge / experience on Channel Manager / management.Confidence with a CRM and other such tools.Do you think you are the right person?
If so, lets check who we are!Who we are?GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings and connect with their customers and on all digital platforms.
We are an innovation-focused, entrepreneurial and multicultural company. We believe in serving our customers really well, working hard - and having fun.
What we offer?Hybrid working modelOpportunity to work with a worldwide team (and in a fast-paced environment)A great Career PlanCompetitive SalaryHealth InsuranceDiscount at GymFriendly Child-policiesBirthday day-offFun time at Team BuildingsFree coffee, tea, office amenitiesGreat team-matesUse of MacBook laptopsHow to apply?
Send your CV and a motivation letter.