We are looking for a Customer Service agent with a High Level of Dutch and an Excellent level of English to join an international outsourcing service provider.
As a Customer Service Agent you will be responsible for delivering exceptional customer experience by consistently providing solutions to the customers.
During your day to day :
You will handle calls / emails in both Dutch and English;
You will have 80% Inbound and 20% Outbound communication with the customers;
You will handle special requests;
You will manage reservations;
You will handle complaints and contact the hotels in case required.
You are the person we are looking for if :
You have passion to service end-customers (B2C) of a leading tourism company
You have excellent communication skills high focus on customer satisfaction
You have native or very high language skills in Dutch (verbal, reading, writing) + good in English (reading, writing)
You are customer service-orientated and a high focus on customer satisfaction
You will start of an International career
You'll be joining an Award winning team
You will have the possibility to work with prestigious brands
You will be part of an Innovative and forward thinking company
You will live in Lisbon, a great place to live and work
You will receive an attractive base salary, food allowance and bonus system a weekly working time of 40 hours (full time) in shifts from Monday to Sunday
You will receive a signing bonus