Technical Advisor
Microsoft
Lisbon, Lisbon, Portugal
há 4 dias

Working at Microsoft :

Empower every person and organization on the planet to achieve more. That’s what inspires us, drives our work, and pushes us to challenge the status quo every day.

At Microsoft, we also work to empower our employees so they can achieve more. We believe we should each find meaning in our work and we ensure employees have the freedom and the reach to help make a difference in the world.

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Responsibilities include :

A Microsoft Advertising Partner Technical Advisor at Microsoft is an exciting & challenging role. You will provide online product platform and process support, guidance, training and mentorship to delivery partner managers and advocates related to supporting advertisers via phone, web, email, chat and other support channels.

You will collaborate closely with other TA’s and partners across Microsoft sharing and building best practice, improving process’ and providing feedback.

  • The successful candidate has the drive and intellectual horsepower to ensure our advocates have everything they need to solve customer issues;
  • will be seen as a SME for the advocate and TA teams regarding case reviews, process, troubleshooting and will interface with various levels of management across our delivery partners and Microsoft.

    Responsibilities

  • Drives quality measures across our partners and can diagnosing customer problems systematically, generating alternative solutions providing recommendations that support the customer's needs.
  • Effectively understands customer and internal issues, including their relative urgency, and demonstrates effectiveness in aiding resolution by using knowledge of internal resources to obtain definitive answers for customers
  • Drives improvements in training content and delivery by understanding the needs of the regions deemed through analyzing data and determining trends in performance
  • Shows strong customer focus and a track record of transforming the customer experience with an outside-in view on customer interactions, breaking down silos and effectively meeting customer needs
  • Qualifications

  • 3 years+ of work experience in or with contact centers with a distinctive record of achievement and impact, focusing on the following areas : operations program management, support delivery, supplier management and performance improvement.
  • An understanding of the online advertising industry, its players, and technologies is a great advantage as is a Bing Ads or Google Ads accreditation.
  • Knowledge or experience in the application of continuous improvement programs
  • Unrelenting focus on driving results · Proven track record as a consistent top performer
  • Experience of forging strong and positive relationships across organizations and levels
  • Consistent history of successfully leading complex, cross-organizational initiatives
  • Experience of simultaneously managing a large number of work streams with great attention to detail
  • Experience in working effectively within complex and ambiguous environments · Immense passion for the customer experience
  • Strong verbal, written and presentation skills
  • Demonstrated cross-group collaboration across multiple groups · Passion for driving product, workflow, content and policy enhancements that benefit consumers
  • Demonstrate ability to remain calm and professional during situations of high sensitivity and urgency
  • We welcome applications from all potential & passionate professionals who really want to pursue their career with customer interaction in the world of Microsoft Advertising.

    Please hear from our Microsofties

    Hi, I’m Patrícia! I started working for Microsoft Advertising in 2012, first as a Delivery Partner in Germany, and, in 2017 I joined the Microsoft team in Lisbon as a Senior Technical Advisor.

    Before starting to work in advertising, I was a Portuguese teacher, I worked in Lisbon and Florence before moving to Germany.

    Working with my team is my favorite part of the job; we are all different people and personalities coming together to make our customer support the best it can be.

    In my free time I travel (as much as I can!), I enjoy trying different vegan / vegetarian food, I am an animal rights activist and I am interested in literature, music and contemporary art.

    I have 2 cats Mia and Óscar and I absolutely love them!

    Hi, I’m Morganna. I was born in South Africa, but my ancestry is part Syrian-Lebanese and part European (mostly Southern, but also Western and Eastern) with a bit of British, Scottish, Welsh, Irish + the Nordics built in.

    I live in Dublin, Ireland with my partner, Anton, and our 14-year-old daughter. After studying Fine Art, followed by Psychology at University and a brief stint working for a reseller and then a distributor, I joined Microsoft, as a technical support engineer, 25 years ago, in Johannesburg.

    7 years later I moved to the UK for 2 years and then 16 years ago I moved to Ireland. During the past few years I’ve moved between Service Delivery Manager, and Program Manager roles within Customer Services and Support, working mostly with Commercial programs.

    Three years ago I joined the Microsoft Advertising Support Team (MAST) as a Service Delivery Manager. Two years ago I took on the role of a Global Support Planner within the same team, which is the job I’m doing now.

    Along my journey I’ve collected a few more diploma’s and degrees and I’m currently completing a Masters in Human Resource Management.

    My passion is in the study of psychosomatic causes of illness and I hope to do my doctorate on attachment theory and the lack thereof influencing the manifestation of sickness, sometime in the future.

    I love to hike and during my time off you can find me hiking in the Dublin hills or Wicklow mountains with family and friends.

  • we would love to hear from you
  • Microsoft values different life experiences and viewpoints. We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally.

    We will invest in your health and financial future, and encourage you to pursue your interests and passions away from the office.

    Our products and technologies help you balance life away from the office and enable you to manage your schedule efficiently.

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