Client Relationship Manager
Coimbra, Coimbra, Portugal
há 1 dia

Join our dynamic Global OneKey team on that exciting journey at IQVIA!

IQVIA OneKey is the worldwide Life Science reference ecosystem of harmonized trusted data source of Health Care Professionals.

Health Care Professionals are the key partners on the way to Human Health Outcomes. Therefore, OneKey is at the heart of IQVIA and Customers’ business.

In a rapidly evolving healthcare environment, success starts with making the right connections.

OneKey enables the data link & sharing across Customers’ Ecosystems ensuring access to comprehensive reliable insights in real time and at scale.

At OneKey, you will find a fast-paced, collaborative, always learning’ fun work environment where inspired people apply their expertise and talents to ensure Customer Success!

Role Purpose

Responsible for leading multi-country deals in a highly collaborative team environment. Defines optimal solution for a Customer.

Collects and interprets market dynamics and provides support to internal teams. Contributes to global OneKey budget delivery by focusing on Customer Success.

Accountabilities :

  • Works closely with global, regional, and local sales teams to identify opportunities and then accompany them in closing the deal for the different Life Sciences customer segments (Pharma, MedTech, EBP, Consumer Health and Pharma)
  • Leads customer engagements on its own to generate revenue growth on assigned accounts
  • Collaborates with cross functional teams to define the optimal solution for customer specific context and objective. Solution should be economically, technically viable and deliverable.
  • Cross-shares and collaborates closely with Global Commercial Excellence teams focusing on Customer value
  • Contributes to Global Account plan strategy definition and orchestrates cross countries execution related to OneKey plan
  • Actively contributes to awareness, brainstorming, co-creation sessions focused on customers’ challenges and how IQVIA solution enables them to achieve desired outcome
  • Works closely with global product management to enhance existing solution and identify new opportunities to further innovate
  • We are looking for :

  • Bachelor’s degree or equivalent work experience preferred
  • 3+ years of customer management experience
  • Experience in digital / omni-channel engagement is desirable
  • Curious to continuously learn and apply the learnings to lead customers to desired success
  • Excellent analytical, organizational, and interpersonal skills
  • Know how to truly probe, listen, and move dialogue in a positive direction
  • A proven track record of expanding revenue in defined market segments
  • Great autonomy and pro-active can-do attitude.

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