Business Process Delivery Agent_German Market
Accenture
Lisbon, Portugal
há 6 dias

Responsibilities

  • Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics
  • Demonstrate ownership, high level of commitment and provide excellent customer service to the customer over email and chat
  • Demonstrate innovation and intuition in identifying and escalating areas requiring operational adaptation and / or improvement and working at a fast pace.
  • Solve end user’s issues using innovative techniques, identifying efficiency gains, and conducting root cause analyses.
  • Be an Incredible Communicator : Able to interpret queries of the end user and address end user’s requests / concerns in a timely manner with an aptitude for building strong client relationships
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