Sr. Teamlead Operations Intelligence - Lisbon

You are part of the Operations Team, your responsibility is spread across all Operations and Customer Excellence functions - and the perspectives of the balanced scorecard: Finance, Performance, Customer Satisfaction, Innovation & Growth You make our Operations Performance visible and tangible - you are responsible for Creating Insights and analysis for OPS and Customer Excellence, and for creating a system to steer our operational performance You continue developing our Operations Performance Management System and roll it out on every level of our global operations system to drive change and improvement You analyse bottlenecks and issues, prioritize accordingly and trigger Improvement Initiatives with the relevant teams (Continuous Improvement, Logistics, Procurement, Customer Excellence, etc.) You make sure, on-demand analyses for different stakeholders are being provided You build knowledge about the data structure and KPI computation and make sure that the data standards are being lived You establish a way to track and improve operational data quality You manage a broad group of stakeholders, including Tech Product Managers, Operations Managers, Customer Excellence Managers, Finance Managers, etc and align them towards the performance management system You bring your hard and soft skills to the next level, by collaborating with colleagues from more than 60 nationalities to the establishment of lean management in every aspect of the business

What you'll do:

You are part of the Operations Team, your responsibility is spread across all Operations and Customer Excellence functions - and the perspectives of the balanced scorecard: Finance, Performance, Customer Satisfaction, Innovation & Growth
You make our Operations Performance visible and tangible - you are responsible for Creating Insights and analysis for OPS and Customer Excellence, and for creating a system to steer our operational performance
You continue developing our Operations Performance Management System and roll it out on every level of our global operations system to drive change and improvement
You analyse bottlenecks and issues, prioritize accordingly and trigger Improvement Initiatives with the relevant teams (Continuous Improvement, Logistics, Procurement, Customer Excellence, etc.)
You make sure, on-demand analyses for different stakeholders are being provided
You build knowledge about the data structure and KPI computation and make sure that the data standards are being lived
You establish a way to track and improve operational data quality
You manage a broad group of stakeholders, including Tech Product Managers, Operations Managers, Customer Excellence Managers, Finance Managers, etc and align them towards the performance management system
You bring your hard and soft skills to the next level, by collaborating with colleagues from more than 60 nationalities to the establishment of lean management in every aspect of the business

Who we're looking for:

You have studied data science, management, business administration, or a related field and have practical experience in performance management and/or process improvement
Experience with SQL, working with Tableau, understanding data infrastructure
You are proficient communicating complex data concepts with audiences from all seniority levels and different backgrounds
You have first experience in implementing KPI driven performance steering, Process Improvement / Lean and/or Six Sigma experiences are a plus
You have a quick grasp and a well-founded analytical approach that allows you to execute several tasks and problems showing ownership and hard commitment
You're attracted by an entrepreneurial way of working, think beyond your day-to-day scope and manage your projects with extraordinary ownership
You are attracted by new challenges and have fun in looking for creative and out of the box solutions
Strong analytical skills, a structured way of working and accuracy
You enjoy steering interdisciplinary teams and are able to manage several stakeholders, optimally in a structured project management as well as process management tool

This is what we offer:

Responsibility and decision-making authority from your first day
The opportunity to work on challenging tasks that contribute to your professional growth
Work independently and as part of a dedicated, international team
The opportunity to help shape our company culture
Make an impact initiating new ideas
Work with and learn from experts in diverse fields
Get to know your team members at our exciting company events

Become an EmmieOur work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.Our aim is to get back to you in a couple of days, however we are currently receiving a large amount of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

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