German speaker Customer Service Advisor (m/f)
Teleperformance Portugal
Lisbon, Portugal
há 6 dias
source : Europe Language Jobs

Description

Deliver an outstanding customer experience at every single opportunity, as a result of our commitment, passion and dedication to excellence.

To act as an initial point of contact for customers, respond to and resolve customer enquirers and complaints, perform transactions and customer care activities.

As part of Teleperformance Portugal’s contingency plan regarding COVID-19, for now, you will be working from home, from the country you are currently living in.

As soon as possible and safe, you will travel to Portugal and join our multicultural team. Also, during this initial period, it will be necessary for you to work with your own device.

But don’t worry! Our IT team will give you all the support you might need.

Our Client

Trusted everywhere, our client has been meeting the power needs of people around the world for more than 40 years.

The brand is the world’s leading manufacturer of high-performance alkaline batteries. Their products serve as the heart of devices that keep people connected, protect their families, entertain them, and simplify their increasingly mobile lifestyles.

Responsibility

  • Take owner ship of customer queries and complaints until the final resolution has been achieved;
  • Contribute to building an effective and cohesive team;
  • Maintain customer requirements and contribute to the overall improvement customers experience;
  • Take ownership for own performance actively seeking opportunities to improve and develop.
  • Requirements

  • Native level of German (written and spoken);
  • Fluency in English;
  • Excellent knowledge of MS Office Applications;
  • Minimum 12th grade of educational background;
  • Ability to portray professionalism;
  • Excellent communication skills, interpersonal skills and team spirit;
  • Ability to capture data accurately and within guidelines;
  • Ability to listen attentively and hear important information;
  • Experience in customer service / call center environment (preferred).
  • Offer

  • International career in a multicultural environment;
  • Possibility of cooperation with leaders in the various industries;
  • Intensive training and familiarization phase;
  • Long-term development opportunities;
  • Fixed-term, renewable contract;
  • Safe and stable work;
  • Private health insurance after 6 months of employment;
  • Accommodation in a room of a Teleperformance owned apartment;*
  • Initial flight expenses refund after 9 months of contract signature;*
  • Free annual flight to the home country;*
  • Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
  • Free Portuguese language courses, water sports, soft trekking and much more for all who are interested.
  • Skills

    Customer Service Customer Service Advisor Portugal Lisbon Relocation Package

    Company

    Teleperformance Portugal

    Included

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