Claims Lead (M/F)
Lisbon, Portugal
há 16 dias
source : Europe Language Jobs

Responsible for leading the claims team.

Strategize effective Claims activities that will contribute to the improvement of the Working Capital and quality services of the group.

Drives towards excellence in O2C by ensuring Global Standards are implemented and business / internal controls are in place.

Monitors the efficiency of the operations and coordinates execution of Lean / Continuous Improvement initiatives. Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardization.

Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and / or internally.

  • Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Analyze and check KPIs on quality of services provided and present during DORs; Participate in KPIs trends (SLAs), root cause analysis of mistakes / errors and problem solving.

  • Master degree in Accounting, Finance, or similar;Proficiency in English;More than 4 years of experience in Claims and Deductions;
  • Prior working in SSC environment an advantage;Analytical skills;Customer Satisfaction behavior.Opportunity to work in a reference company in its sector;
  • Salary conditions compatible with professional experience;Dynamic and versatile work environment;Work contract with our client;
  • Initial and continuous training;Location : Lisbon

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