Responsible for leading the claims team.
Strategize effective Claims activities that will contribute to the improvement of the Working Capital and quality services of the group.
Drives towards excellence in O2C by ensuring Global Standards are implemented and business / internal controls are in place.
Monitors the efficiency of the operations and coordinates execution of Lean / Continuous Improvement initiatives. Ensure Total Service Quality levels to the Stakeholders, adhering to E2E standardization.
Reception, registering, assignment and categorization of all customer Claims and Deductions raised by customers and / or internally.
Analyze and check KPIs on quality of services provided and present during DORs; Participate in KPIs trends (SLAs), root cause analysis of mistakes / errors and problem solving.
Initial and continuous training;Location : Lisbon