Content Moderation Specialist
Patreon, Inc.
Porto, Portugal
há 4 horas

Do you believe that creators across Europe should get paid for the value they give to their fans?

We do, which is why we're building Patreon, a platform that powers membership services for creators with established followings.

Patreon strives to provide creators with insight, education, and tools that make it possible to retain creative control while running their creative business, so creators can focus on creating and energising their fanbases.

Our user base has doubled in the last year alone, and we have paid over $2 billion US dollars directly to creators on our platform.

In order to support this level of growth, and to ensure that we have industry leading policies in place, Patreon is looking for a Content Moderation Specialist based out of Porto.

Patreon deals with payment processing and content hosting, two areas that come with a huge number of risk factors. As a Content Moderation Specialist, you will protect Patreon and our creators from the risks we face.

If you enjoy thinking about new and creative ways to stop online abuse and proactively identify potential issues, then this is the perfect role for you.

What you would do :

  • Investigate users reported for violations of our content policy.
  • When violations are found, reach out to the users and take appropriate corrective action.
  • Investigate and respond to inquiries from users in areas of responsibility owned by the Content & Policy team.
  • Help research and implement best practices as we build our Content & Policy team.
  • Skills you possess :

  • Bachelor’s degree.
  • Written and oral proficiency in English.
  • Able to balance empathy with skepticism while investigating potential violations.
  • Interest in recording and analyzing data to find trends.
  • Passion for and interest in Patreon and our mission.
  • Strong communication and analytical skills.
  • Identify policy grey areas and make recommendations.
  • Who You'll Work With :

    At Patreon, you'll join a high-performing and highly-empathetic team of people who proudly work on fulfilling our mission of funding the creative class.

    Our culture of creator-first, thoughtful teammates keeps work creative, stretching, and rewarding.

    Our Core Behaviors :

  • Put Creators First. Patreon is nothing without our creators.
  • Achieve Ambitious Outcomes. Set, measure, and accomplish goals that deliver massive value to our creators and patrons.
  • Cultivate Inclusion. We want an environment that retains and engages the diverse teams we build.
  • Bias Towards Action. When in doubt, we take the next best step, then course correct when needed. We go out of our way to fix problems when we see them.
  • We take ownership seriously.

  • Be Candid and Kind. Be extremely caring and extremely direct in all you do at Patreon, especially when it comes to giving positive and constructive feedback.
  • Be Curious . You don’t know it all, and that’s the fun part. Everything gets better when you’re curious. Things get more interesting, more clear, and more approachable.
  • When you bring curiosity into the workplace, you’re growing yourself, your teammates, and Patreon as a whole.

    Want to Learn More About Patreon?

  • Check out TechCrunch’s article about our focus on membership
  • Listen to our CEO Jack and Co-Founder Sam chat with Guy Raz on NPR’s How I Built This
  • Check to see if you know a Patreon teammate on LinkedIn
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