EMEA Customer Service Specialist - English (m/f).
Grupo Egor
Lisboa, Portugal
há 1 dia
source : SAPO

Descrição da Função

Egor Trabalho Temporário is recruiting, through the Lisbon JobCenter, an English Speaker to work as an EMEA Customer Service Specialist for one of our clients in Lisbon. Role

  • Manage customer requirements and expectations, by phone, through a calm and empathetic manner, aiming to solve their cases and issues;
  • Take 30 to 50 inbound calls per day, so you need to strive to maintain and improve customer satisfaction levels;
  • Escalate issues to the proper department when they are incorrectly addressed to you;
  • Handle all the backoffice platforms Requirements
  • Native or Proficient English (C1 / C2 level)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service is a plus
  • For non-EU residents, it is mandatory to have a valid work permit
  • Availability to work from home temporarily
  • Currently living in Lisbon, Portugal. Conditions
  • Competitive wages (14 monthly payments per year)
  • Meal Allowance The considered applications will be contacted in 10 days. EGOR Trabalho TemporárioEgor - Shaping the Future Since 1986
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