German-speaking Technical Support Specialist to Lisbon
Multilingual Jobs Worldwide
Lisbon, Portugal
há 3 dias
source : Europe Language Jobs

Description

Our partnerOur partner is a next-generation global technology company that helps enterprises re-imagine their businesses for the digital age.

Their technology products, services, and engineering are built on four decades of innovation with a fantastic management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.

We seek out the best Tech talent in the industry for them and they offer our candidates phenomenal career opportunities within one of the largest IT companies around.

Join them! Responsibilities : Provide remote technical support to Enterprise printer customers.Receive direct client contacts (e.

g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly, if possible, within SLAsRedirect calls to field engineering support if a field support visit is required.

Escalate to Escalation Support team (Tier 3) as required.Use knowledge base effectively to resolve tickets and also contribute with new articles for knowledge base.

Required Experience & Knowledge : 1+ Years industry experience in product support (Field and / or remote support) for IT industryFluency in English (C1 / C2 level) and German (C1 / C2 level)Proven record of high achievement in customer service roleClear written and oral skillsAbility to communicate with empathy.

Strong abilities towards SLA compliance.Strong technical support capabilities on IT products / devices.Experience on Multi-functional printers it is an advantage.

Strong troubleshooting and problem-solving capabilities.Decent remote configuration and troubleshooting capabilities.Good documentation skills.

  • Decent remote configuration and troubleshooting capabilities.Good documentation skillsIndustry stand certificate Comp TIA A+ (Preferred but not required) The Ideal CandidateStrongly self-motivated to learn new skills to fulfill basic position requirements, to become an expert in the position over an extended period of time, and to progress within the organizationAble to be self-aware and conscientious of meeting all personal, team, &
  • organization metric targetsExcellent team player with a committed approach to teamwork and customer responsibilitiesAble to maintain and project a helpful and courteous attitude in any circumstancesHighly resilient under pressure and adaptable to unforeseen work demands The OfferA role in which your IT heart will singA highly competitive salary (23-25K Euros)A fixed, long-term contract to protect you in these unprecedented timesRelocation support to Lisbon, Portugal25 days of paid annual leaveCareer Progression OpportunitiesWell-rounded Health and Life Insurance Packages Does this sound like YOUR new dream job? Then apply now!

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