Requisition ID : 105262
We know that it is our people that make the difference. At the heart of how we work, it is our drive to embrace change and to always find ways to do things better.
What do we need? A Service Delivery Manager willing to share expertise, experience, resources and an exceptional person who creates, develops and implements innovative ways to achieve results.
A passionate person, who wants to create impact, coaching and leading people to achieve excellence and ultimate service delivery.
Someone who enjoys structured analyses, to lead teams, optimize operational procedures, knows all about planning, scheduling, measurement of services and delivery against the agreed levels of service and is always seeking to proactively improve services for the benefit of the company and the customer.
What will you find in Majorel? Remarkable people working to deliver the best results and always finding their way to achieve and improve in a fast-paced environment facing continuous changes!
Would you consider to be part of our amazing team as our next Service Delivery Manager ? Majorel is waiting for you!
Your experience & skills
Organizational effectiveness and operations management
Familiarity with business and financial principles
Very good analytical skills, productivity / service reports / service ratios
Customer service-orientated and a high focus on customer satisfaction
Leadership ability, experience in team management, ability to motivate and coach team members
Degree in Business, Operations Management or other related field
Excellent communication skills & high focus
Very good English skills
Encourage employees to improve
Motivate and support performance
Encourage open dialogue and cooperation (problem solving)
Value innovative and creative talent
Assume ethical criteria and values (Reliable, Integrity, Equity and Objectivity)
Your responsibilities :
Ensure operations are carried on in an appropriate, cost-effective way.
Improve operational management systems, processes, best practices and help the organization’s processes remain compliant with both company and client needs.
Formulate strategic, operational objectives by evaluating daily key performance indicators and developing improvement needs.
Plan effective strategies for the financial well-being of the company.
Encourage a close and trusting relationship with the client, making win-win oriented decisions and ensuring profitability for both companies.
Develop the appropriate tasks in commercial matters to continue growing in the market, taking advantage of the experience and knowledge acquired, by being proactive when it comes to raising ideas, challenges and solutions.
Take tactical decisions in case of unforeseen contingencies, by being proactive when it comes to providing solutions and improvements to the Service.
This position requires the use of confidential information according to its responsibility and duties and must be adapted to the good use manual of the information systems
Our offer :
Competitive salary conditions
Annual Performance Bonus
Development / wellbeing related classes (these vary throughout the year, ask for further details), partnerships / discounts and year round events and fun competitions
Excellent reputation as responsible employer with presence in Portugal for more than 50 years
Stable multinational company with long term local growth
Modern work environment at an attractive location with excellent public transport connections
An international environment employing people from different nationalities and cultures