Dutch & French-speaking Ship to Bill Analyst in Portugal
Multilingual Jobs Worldwide
Lisbon, Portugal
há 15 horas
source : Europe Language Jobs

Description

Work as Ship to Bill Agent in Lisbon, Portugal! Want to work for a renowned global IT service and consulting company, presently developing its tech footprint in Lisbon?

  • They are now looking for a bilingual (Dutch and French) Ship to Bill Junior Analyst to join their new team in the capital! The role : Work as an Individual Contributor / SME in the Order Management team and key responsibilities would include : Invoice Management includingBillingDispute ManagementAccount Setup &
  • MDMAR includingCollections & Cash ApplicationsLedger Account ManagementCustomer Inquiry and Service Request handlingClient SolutionsOrder ProcessingType of Process : Voice / Chat / Email / Data Entry Some of your daily tasks in more detail : Create customer account in SAP;
  • perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.

    Invoice Management : invoice generation, review of unbilled sales, processing of credit / debit notes and process month end accruals, generate month end reports.

    Cash Applications : perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.

    Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and / or misapplied payments, and escalate as requiredCollections : Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.

  • Credit : Perform credit limit creation and modification activities as per defined process, release blocked ordersProduct promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kitsRetail site Mystery Shopper reporting, provide administrative support to Loyalty program;
  • Support incentive programs and special price adjustment activities Update Global Smart Form; Travel & Entertainment expense report reviewSupport controls compliance activities;
  • support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.

  • Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage / work hours in Impact tools;
  • monitoring of POAs, data maintenance.Ensure all complaints / queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.

    Attend customer calls, emails, chat and respond on requests.Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.

    Adhere to TAT and accuracy, report KPI's / SLA's as per agreed timelines.Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.

    Requirements

    Your profile Education : Minimum of a Bachelor's degree or equivalent in business or a departmentally related Language skills : Native speaker of DutchMinimum C1 level in FrenchMinimum B2 level in EnglishSoft Skills : Excellent communication abilitiesGood listening and comprehension abilitiesAbility to effectively communicate, probe and understand customer issues and provide first call resolutionGood interpersonal and issue resolution skillsStrong collaboration and coordination skills.

    Domain Experience : Any one of the following functional experiences will be required : Order ManagementMDMARBillingAccounting / APLogistic ExperienceTechnical / Application skillsUser Experience - SAP (Preferable) or any other ERP (Oracle, Siebel, PeopleSoft, SFDC etc.)Good MS Office skills

    Offer

  • Offer The opportunity to work in a growing company and put your skills to good useAn international company with great career opportunities where your potential will be valuedCompetitive SalaryShift timings ·
  • Monday to Friday - 7h to 18h (Flexibility to work between these hours) Relocation package for candidates from abroadThe chance to work in the beautiful city of Lisbon

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