Adecco Permanent Placement is dedicated to the recruitment and selection of professionals for direct contracting by its clients.
We work with companies from the most diverse sectors and look for candidates for all types of functions and levels of qualification.
Through the Finance & Office specialization, focused on financial and cross-sectional office profiles, she selects for direct integration into a leading company in her market sector.
To execute accurately and timely daily activities and functions in :
Ensuring Demand is captured within Global and / or Market SLA s, through both manual and electronic order methods;
Liaise with Centre of Competence and Reference / Master Data to resolve exceptions / failures for electronic and digitalized demand capture within the time period of defined service level agreement;
Provide analysis and input into root cause resolution of demand failures, supporting 1 touch orders;
Perform periodic activity relevant review s with stream Lead Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
Analyze and check KPIs on quality of services provided and present during DORs;
Participate in KPIs trends (SLAs), root cause analysis of mistakes / errors and problem solving;
Execute identified business and internal controls of O2C processes.
High School Degree;
Highly developed verbal and written communication skills in English and a intermediate level in French;
Strong computer skills, including SAP(not mandatory) and Microsoft Office applications (Word, PowerPoint, Excel);
Previous Customer Service or O2C experience is an advantage;
Prior working in SSC environment an advantage;
Strong problem solving and analytical skills;
Strong customer focused attitude.
Direct contract with our client.
Opportunity to work in a reference company in its sector.
Salary conditions compatible with the relevant experience for the position.
Dynamic and versatile work environment.
Initial and continuous training.
Location : Linda-a-Velha, Oeiras.