Business Analyst
CGI
Lisboa, Portugal
há 2 dias

Position Description :

Are you a creative thinker who loves to be part of technologies world and solving problems? Are you passionate about continuous improvement, pushing yourself and challenging teams to reach the next level?

We are seeking Business Analysts to join our Intelligent Enterprise production Center of CGI Global Delivery Center Iberia.

You will part of a delivery team and participate in a long-term program for a Service Now implementation and rollouts for several countries.

In addition, you will receive knowledge in Service Now during initial onboarding and be part of Business Analyst team working with different users in France, Brazil, Portugal, Spain and Poland.

Your future duties and responsibilities :

Support implementation of business requirements from initial proposal to final delivery

Develop a thorough understanding of clients requirements

Apply industry best practices and thorough knowledge of ServiceNow to design an optimal solution supporting the business process

Build a trusting relationship with the stakeholders and guide them to adopt the best solution

Take ownership for the quality of the solution delivered and ensure it is tested thoroughly

Demonstrate working solutions to stakeholders

Prepare training materials and conduct user training as required

Required qualifications to be successful in this role :

Essential Qualifications (mandatory)

Strong verbal and written communications skills

Client presentation development; executive presence

At least two years of Business Analysis experience

Preferred Qualifications (not mandatory)

At least two years of professional experience supporting the configuration and development of IT solutions

Supervisory experience working with a diverse internal and client teams

Preferred Qualifications (not mandatory)

At least two years of professional experience supporting the configuration and development of IT solutions

Supervisory experience working with a diverse internal and client teams

Ability to produce documentation utilizing the MS Office Suite

Practical knowledge of one or more of the following ServiceNow modules (not mandatory) :

oApp Engine

Experience in test plan creation and execution, including automated test scripts

ITIL Foundations Certification

Experience implementing systems using the Agile / Scrum methodology

Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design

Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards

Skills :
  • ITIL
  • ITIL
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