Desktop Support Engineer

Tillster

Coimbra, Portugal

há 9 horas

Portugal

Provide excellent end user experience, which includes resolving potential or actual technical issues, troubleshoot software packages, hardware devices, and other peripherals and configure computer systems according to company policies.

Maintain Company IT assets and License as part of the Configuration Management Database.

Provide worldwide day-to-day support and customer service

Install, configure, and administer Windows and Macintosh Based Desktop systems hardware and software

Support Cloud Based system, application implementation to support business functions.

Work with network staff to support corporate network and Internet Infrastructure

Resolve technical failures in a timely manner, track issues, escalations, resolution and closure of IT tickets.

Troubleshoot and solve common IT issues (password resets, computer hardware failures, access requests)

Setup computers and phones for new hires

Support / Administer Active Directory, Exchange mail accounts, SharePoint, Microsoft Systems Center Configuration Manager, virus / spam detection, data backups

Work on projects as needed

Bring ideas for improvement forward

Follow and implement security policies while carrying out desktop support

Documentation as needed

Physical movement of IT or other office gear as needed

On-call and available 24x7 to expertly support our global staff

About you...

Excellent verbal and written communications skills

Strong customer service skills, including ability to listen, interpret and explain computer related concepts in non-technical terms.

Windows 7 / 10 experience required

Mac OSX support experience required

VOIP phone support experience preferred

Office #65 Support Experience preferred

Desire to multitask and solve problems efficiently and quickly

Hands-on experience with Microsoft desktop operating systems and software products

Knowledge of Microsoft Active Directory, Microsoft Exchange and operating system

Experience supporting Cloud Based solutions a Plus

Experience supporting Office 365 an Plus

Experience with a corporate IT ticket system

Experience with asset and software tracking preferred

Education

Associates degree in Information Technology

A+, Microsoft, ITSM, HDI or other certifications preferred but not required

About Tillster

Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we've developed revolutionary self-service, ordering and payments solutions for mobile, tablet, online, kiosk, call center, and more creating personalized interactions based on consumer preferences, language, and currency.

Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform;

one scalable, enterprise class solution to create world-class digital engagement solutions.

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