COMPANY OVERVIEW Generix Group is a Collaborative Supply Chain, Saas Software and Omnichannel Sales expert. Our 650 employees provide a daily support for well-known costumers, leaders in digital transformation of their Supply Chain.
Generix Group is present in more than 60 countries, through our 9 subsidiaries and our partnership network. Nowadays, our application services are used in more than 6.
000 companies worldwide. Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life! In a supportive environment, you can freely share and improve and skills and expertise.
Generix Group is growing along with its talents, so let s build our future together! Ready to join us the challenge of digital transformation of prestigious clients?
JOB DESCRIPTION Assist employees in the day-to-day use of the group s information system, registers and follow up of IS-related requests and incidents.
MAIN RESPONSABILITIES - On-site or remote user support; - Resolution of requests and software and hardware incidents (level 1 and some level 2 cases);
Monitoring of incidents and coordination with advanced support (ticket escalation); - Problem management related to infrastructure and team applications;
Open of change requests; - Assistance in the use of the information system and computer tools of the workstation; - Management of employee arrivals and departures (provision / retrieval of IT equipment, creation / deactivation / deletion of IT accounts, etc.
Access Management; - Creating and updating user documentation; - Elaboration of communications to the users; - Production and update of the operating and support team procedures;
Participation in the deployment of new hardware (computers, telephones, etc.), software and various projects related to the internal IS;
Inventory update (inventory, allocation of equipment, return to stock, disposal, return to the lessor); - Reception and stockpiling of delivered material.
EXPERIENCE REQUIREMENTS - Studies : Technical Engineer / Superior Technician in a relevant area (Computer Science, Systems, );
Knowledge of Windows 10 (configurations, devices / drivers management, ), Office 365 (licence management, One Drive, Teams, SharePoint);
Active Directory administration (CRUD users and groups); - Deployment of workstations (KACE, Ghost, MDT); - Knowledge of ITIL management process;
Writing of operating procedures; - Soft skills : rigor, team spirit, good communication skills, good synthesis skills, autonomy;
Fluency in French and English. OFFER - Attractive wages and benefits; - Excellent work conditions and environment (Centro Empresarial Lionesa).
For application, please send your CV to : generix.porto generixgroup.com