The Senior Network Engineer is a critical position in the Jolera Platform Delivery team and is key to delivering best in class solutions for our customers and their employees and / or members.
The incumbent will demonstrate confident and appropriate communication skills both verbally and electronically. The Senior Network Engineer role will have a primary focus on deployments and support of Jolena’s managed firewall products.
What You’ll Do
Perform deployments of new firewalls and manage / support deployed firewalls.
Perform deployments of new switching and wireless devices and manage / support deployed network solutions.
Design, implement and support network infrastructure including firewalls, security events management and security related software solutions.
Troubleshoot network problems and recommend corrective actions.
Confirm all issues and requests are captured and closed via the CRM ticketing system to Jolera standards of detail and quality.
Follow documented network / IT processes and procedures, review existing business processes and work to improve systems operations.
Ensure all assigned requests are responded to and dealt with as per Jolera and customer standards.
Ensure knowledge transfer of multiple systems and processes by properly documenting all systems, architecture, and credentials within the Jolera CS system.
Follow all other processes and quality standards as directed.
Who You Are
5+ years of experience with deploying and supporting Fortinet Security Solutions.
5+ years of configuration experience of network and security equipment.
Good knowledge in ClearPass Solutions.
Configuration experience and strong understanding of core networking technologies.
Possess the knowledge to be responsible to work on and / or assist with more complex implementations and / or problem resolution.
Strong overall communication skills and can make a significant contribution to Jolera’s success.
Ability to use good judgment and decision-making skills.
Understands the concepts of team building and can apply them.
Ability to communicate technical concepts and issues to non-technical individuals.
Demonstrated technical leadership.
Very Strong English.
French would be an asset.