Quality Analyst - German Speaker (M/F)
ManpowerGroup Portugal
Porto, Portugal
há 2 dias
source : SAPO

Descrição da Função

ManpowerGroup is a multinational company recognized worldwide for making business more human. By choosing us you are choosing to be part of a multicultural and dynamic team in a universe of projects with the best brands on the market.

Come build your career with us!About The Role We're looking for a Quality Analyst to sit within our Customer Support team at our Porto based office.

We're hiring some of the most talented people that the world has to offer and we're keen to showcase their talent to the world - and that's where you come in.

Your primary mission is to ensure that the team achieves and exceeds contractual goals and that requests are handled according to established performance standards for quality, productivity, and customer satisfaction. What You'll Be Doing

  • Quality and compliance of all interactions, including reviewing and scoring phone calls, emails and related chats.
  • Providing feedback to agents based on their quality score and results.
  • Working with trainers to produce best practice guides and facilitate regular training. What You'll Need
  • Minimum 6 months in a quality role or similar.
  • Excellent level in German and English.
  • Great Quality Score results.
  • Exemplary Diligence and Integrity.
  • Strong interpersonal skills.
  • Nice to have : previous experience in a Customer Support Environment.
  • Schedule flexibility to be able to cover all operational working schedules if needed. We just have one question for you. Are you in?
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