Why join us
Hi, do you have amazing people skills? If you are passionate about helping others, come join our multilingual team in Lisbon.
You will thrive on working in an innovative community focused on career progression.
We are bringing Technical Support Advisors on board for one of the most desirable brands in the world. No two days will be the same as you will provide speedy, personalized solutions to a wide range of customers.
Your mission at Webhelp
At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. You will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.
Our client is a pioneer in connectivity and smart lighting for professionals, consumers, and lighting for the Internet of Things.
What you will be doing at Webhelp
As a Technical Support Advisors , you will :
Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customer's inquiries and / or attending to potential requests.
Resolve product or service problems by clarifying the customer's complaints.
Provide accurate, valid, and complete information by using the right methods / tools.
Give real-time, accurate information that empowers the customer to make decisions.
Listen to the customer's unique situation and acknowledge their needs.
Go beyond the customer's service expectations so they will remember and share their great experience.
We'll be a great match if you :
Are native in Turkish (C2) and fluent in English (B2)
Possess excellent writing and verbal communication skills
Demonstrate patience when communicating and solving issues
Treat all data and personal information with the utmost confidentiality
Are proactive, self-motivated, and a great team player
Please note that non-EU residents must have a valid work permit for Portugal to be considered for employment.
What we offer
Competitive wages (14 monthly payments per year)
Meal allowance in voucher card (net)
Private Health insurance with a dental plan
Relocation package : shared accommodation and flight reimbursement
Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
Note : *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.