Financial and Commercial Advisor French Speaker
Webhelp Portugal
Lisboa Portugal
há 6 dias
source : SAPO

Detalhe da Função

Join our amazing team in Lisbon and gain a privileged view and know-how of a fast-growing credit web platform.

About our project

Our customer is the only consumer credit web platform in Europe that has a bank license. This model allows investors to directly finance consumer credit from individuals.

The group has over 150 employees up to date and has financed over € 500 million in loans.

Your future project

As a Financial and Commercial Advisor , you will :

  • Assist customers who have a pre-accepted request in the entity via Outbound / Inbound calls
  • Advise and answer the client questions about the product
  • Present, promote and sell products using solid arguments
  • Management of emails of inquiries, incidents, and claims of customers
  • Receive and classify the requests and documentation of new clients
  • Provide support in the integration and adaptation of business processes
  • Collect information for the entity's area of operations.
  • Commercial activities : upsell and cross-sell using the company portfolio (for ex : selling an Insurance related to the credit)
  • We are looking for

  • Native or Proficient French and fluent English (B2)
  • Previous experience in Customer Service or a credit recovery experience preferred
  • Commercial and Upselling skills are highly valued
  • Analytical capability of the credit cycle overview is a plus
  • For non-EU residents, it is mandatory to have a valid work permit.
  • We offer you

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package : shared accommodation and flight reimbursement
  • Possibility to do Work from Home*
  • Life at our company

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is : Lisbon, Parque das Nações, Portugal.
  • Note : *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.

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