Customer Support Consultant: USA/Canada (evening shift only)
Lisbon, Lisbon, Portugal
há 4 dias

It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system.

  • Tijmen van Dijl (CEO & Co-Founder)
  • Reports To

    Customer Support Team Lead

    Job Overview :

    This is what you tell people at parties :

    I am working at an international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively.

    Our growing team of 71 heads is working from 10 offices all over the world!

    Your role :

    You will be responsible to ensure our hoteliers are using RoomRaccooon with absolute happiness!

    You will be accountable for :

    Training hoteliers in using RoomRaccoon to their best advantage on all possible touch points

    Fun & productive collaboration with our other teams, specifically your German team mates.

    Creating video & written content to teach our hoteliers in all possible topics so they can use RoomRaccoon in the most self-sufficient way

    Develop a strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded

    Manage inbound calls and emails with knowledge and efficiency

    Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships

    Our perfect fit has / is :

    Speaks English on a native level

    Hotel (front-desk / reservations) experience

    Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell

    Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities

    Drive to revolutionise hoteliers worldwide

    Self-motivated & ability to deliver under pressure


    Organised and great eye for detail

    Affection for both international business & tech

    Excellent communication and interpersonal skills

    Need to be able to think on your feet

    Excellent problem-solving skills

    Proven ability to be customer-focused, and develop acumen to cultivate and develop lasting customer relations.

    Passion for solving technical issues and a champion of great customer service

    Accountability and a sense of urgency

    Energetic, enthusiastic, and have a can-do positive attitude

    Shares our core values :

    Benefits :

    Working in a vibrant international fast growing company

    Unlimited learning & growth potential

    Your ideas and performance making a big difference in our organisation and the global hotel industry

    Work hard, Play hard mentality. We love celebrating successes together!

    Employee Equity Scheme

    Regular trips to Europe for trainings & celebrational ceremonies (International Week)

    Annual RoomRaccoon Hotel Experience

    Friday lunches are on us

    Annual salary increases

    Training & Development opportunities

    Ki ndly click on the below link and complete the questionnaire :

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