It's an exciting time to join RoomRaccoon. Through innovation, we have been able to enter many different markets and grow our international team of professionals who are dedicated to helping RoomRaccoon with its mission of becoming the world's number one hotel management system.
Reports To
Customer Support Team Lead
Job Overview :
This is what you tell people at parties :
I am working at an international super-fast growing tech company and we are revolutionising hoteliers around the globe. RoomRaccoon is awarded the world's best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively.
Our growing team of 71 heads is working from 10 offices all over the world!
Your role :
You will be responsible to ensure our hoteliers are using RoomRaccooon with absolute happiness!
You will be accountable for :
Training hoteliers in using RoomRaccoon to their best advantage on all possible touch points
Fun & productive collaboration with our other teams, specifically your German team mates.
Creating video & written content to teach our hoteliers in all possible topics so they can use RoomRaccoon in the most self-sufficient way
Develop a strong relationship with clients to deliver exceptional service and ensure that expectations are exceeded
Manage inbound calls and emails with knowledge and efficiency
Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
Our perfect fit has / is :
Speaks English on a native level
Hotel (front-desk / reservations) experience
Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell
Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities
Drive to revolutionise hoteliers worldwide
Self-motivated & ability to deliver under pressure
Team-player
Organised and great eye for detail
Affection for both international business & tech
Excellent communication and interpersonal skills
Need to be able to think on your feet
Excellent problem-solving skills
Proven ability to be customer-focused, and develop acumen to cultivate and develop lasting customer relations.
Passion for solving technical issues and a champion of great customer service
Accountability and a sense of urgency
Energetic, enthusiastic, and have a can-do positive attitude
Shares our core values :
Benefits :
Working in a vibrant international fast growing company
Unlimited learning & growth potential
Your ideas and performance making a big difference in our organisation and the global hotel industry
Work hard, Play hard mentality. We love celebrating successes together!
Employee Equity Scheme
Regular trips to Europe for trainings & celebrational ceremonies (International Week)
Annual RoomRaccoon Hotel Experience
Friday lunches are on us
Annual salary increases
Training & Development opportunities
Ki ndly click on the below link and complete the questionnaire :
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