OdivelasSystems Infrastructure EngineerJob DescriptionAlphaserve Technologies® is a global provider of digital IT services to law firms, financial firms and other markets including media, government and health care.
A privately held firm of technology and business professionals serving clients in 300 cities and 38 countries, Alphaserve offers services focused on emerging digital technologies (AI, machine learning, automation, application development and security) as well as infrastructure technologies (cloud and lights-
on smartsourcing).The Global Network Services Engineer will be part of the Managed Services team that provides 24x7 monitoring, operations and support services.
The successful candidate should be a self-starter, who will proactively find and address issues and will become a leader within the Service Desk.
The individual must be comfortable working in a very fast paced, busy environment in the rapidly growing monitoring & managed services industry.
Job Responsibility (Day to Day)Assist with support of desktop / laptop management, servers and infrastructure applications including VDI, patch management.
Provide assistance to Level 1 (monitoring team) as needed, including monitoring emails, working on incident or problem tickets, providing training / documentation.
The candidate will get exposure to cross team / cross region collaboration across US and India.The position provides major change activities including weekend work.
They will help to improve procedures and monitoring, and will work on process automation tasks / scripts.This position requires a high degree of teamwork.
The ideal candidate will have a strong technical aptitude and a desire to learn and share knowledge about UNIXEnsures optimal performance and capacity management / reporting for the Citrix XenApp and XenDesktop infrastructure.
Management of change and image creation / updating is critical to the success of the role. Effectively manage applications in the Citrix XenApp and XenDesktop infrastructure and deliver them as a service to users anywhere.
Ensures optimal performance of all Windows / Intel servers by proactively conducting ongoing performance monitoring and by tuning / adjusting as necessary.
Ensure service performance meets or exceeds business expectations and is delivered in accordance with SLAs.Provides effective Level II Windows / Intel help desk support on a 24 / 7 basis by researching / analyzing issues / requests to determine server (hardware and software) / application related implications, effectively communicating with all impacted parties and by troubleshooting and resolving issues with a sense of urgency to minimize any system downtime.
Create Knowledge Base articles of operational tasks to streamline support and empower first level support to resolve issues on a first call basis.
Acts as a technical lead for implementation of new projects and ensures optimal server configurations. Creates optimal server infrastructure in support of new applications by researching and recommending hardware / software technologies in support of application requirements.
Effectively maintains all Windows / Intel systems by performing maintenance patching and application upgrades (including operating system and various applications) as needed.
Enhances functionality of systems by developing and modifying scripts to automate system processes.Provides support to application developers / programmers by providing technical knowledge and guidance.
Ensures server security integrity by reviewing and implementing server policies within the system.Hands on experience required on Service-
Now, Remedy etc. tools. (ITIL framework preferred)Participate in 24 / 7 on-call support for the collaboration technology environment (P1, Major Incident Management).
Job Requirements : Experience in supporting solutions with high availability and real time monitoring. (CA Spectrum, Nimsoft or other monitoring specific applications)Knowledge of Microsoft system and application technologies and Active Directory.
Experience installing and configuring thin client devices and security.Experience with Blade Servers and Storage productsPrior experience with enterprise ticketing systems, such as Service Now4+ years Systems Administration experience (Windows)Technical Writing and Documentation SkillsExperience using a Proven method for Compliance reporting.
NetScaler VPXExperience with any Linux distribution is desiredUnderstanding Citrix Printing ConceptsApp Assignment (User, Grp, OU)Platform design XA / XDHypervisors VMware and Hyper-
Problem, Change Management, RCA and RFC process and procedures)Should be well versed in communication (English, Written and Oral) and be able to co-
ordinate efficiently with onsite sub-ordinates and direct in-line managersProvide excellent customer service to internal IT customers and application owners and users.
Years of Experience - 7 10 years in a Enterprise Setup (Preferably, Shared Services)Education BSc, BCA, BEComputers Desired Certifications MCSE, ITIL, VMware, CitrixTools for the Job