Descrição da Função
Working on our facilities in Lisbon, the IT Helpdesk Technician is responsible for ensuring all the contact center activity, providing remote and direct technical support to internal clients and also assisting on the implementation of new projects.
In a global pandemic, trust and support from companies to their employees and customers are essential to sustain the development of their business, fostering stability in the market and driving economic recovery.
Since the beginning of the pandemic, Teleperformance Portugal has ensured that the best practices in combating and preventing the Covid-19 virus were adopted, and after being the first company in our sector to guarantee the COVID Clean certification by EIC / VERYCER, we are now more confident than ever in our ability to fight the Covid-19 virus.
At Teleperformance Portugal, you will find what you are looking for : experience, adventure, diversity, multiculturalism, professional and financial stability, opportunities for professional development and work-life balance.
We remain committed to the necessary measures so that all TP employees are and feel safe at work! Responsibility
1st point of contact for IT Helpdesk related issues, through phone support and ticketing management;
Focus on First Contact Resolution;
Team dedicated to less complex issues, such as : - User management;- Installation of basic software;- Password change process.
Basic troubleshooting of mobile tools and applications- Development of IT procedures for new issues. Your Profile
High Scholl degree;
Fluency in English, written and spoken;
Technical background in the IT field;
Previous experience in IT Helpdesk or in Contact Center as a CSR;
Understanding of hardware and software installation and configuration;
Experience using and troubleshooting Microsoft Office;
Knowledge of Microsoft based operating systems;
Achievement oriented and Analytical ability;
Customer oriented and Interpersonnal skills;
Availability to work between 07 : 00h 22 : 00h. Our Offer
Excellent work opportunity in a dynamic leading multinational company;
Possibility of cooperation with leaders in various industries;
Investment in training and personal development;
Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
Possibility to live in one of our apartments;
Initial flight expenses refund;
Annually complementary return flight to your home country (within Europe);
Free Portuguese language courses, sport activities and organized events.