Customer Experience Associate German
Kelly Services
Lisboa Portugal
há 6 dias
source : SAPO

Detalhe da Função

Kelly Services is a leader in providing workforce solutions.

Right now, we’re working with a client, who is a management consulting, technology services and outsourcing company. They are a Global outsourcing provider of customer experience management, helping the largest brands in the world retain and grow their customer base.

For this reason, we are looking for Customer Experience Associate (m / f) , to join them in a project for a company that is a global brand and the number one search engine in the world.

The major responsibilities of these professionals are :

  • Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone;
  • Providing product and tool support to improve the overall experience and drive higher product adoption and spend;
  • Ability to identify trends and solve problems facing multiple SMB clients;
  • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions;
  • Provide vital product insights and feedback on client products.
  • What are we looking for in candidates?

  • Fluency or native speaker in German, with English (mandatory) ;
  • Degree in Marketing, Economics, Computer Science or similar degree (mandatory)
  • Work experience Marketing, Digital Marketing or Technologies (mandatory)
  • Excellent knowledge as a user of MS Office products and the Internet;
  • Experience with online advertising products and social networks;
  • Focus on the rigour, productivity and quality of service provided.
  • Local Lagoas Park

    Schedule Availability to work Monday to Friday, between 08 am 5 pm

    What does our client offer?

  • Specific training to perform and execute this Content analysis;
  • Integration in an international project and a young and dynamic team;
  • Base salary + Meal allowance + Transport allowance + Language Bonus (monthly bonus, paid 3 in 3 months);
  • Possibility to work for the major and top 1 brands in the World.
  • If you are looking for an opportunity where you can make a difference, then this is for you!

    Send us right now your up to date cv, and be part of a new project!

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