German Customer Service Representative
recruit 4 work
Lisbon, Portugal
há 1 dia

Our client has more than 2500 stores across the world, they are the leading global athletic footwear and apparel retailer.

As a member of the customer service, you will be responsible for handling the various customer inquiries, as well as for the delivery of the Sportswear, give tips to the customer's satisfaction, assisting them with their purchases and configuring their account.

Tasks

Your main missions will be :

  • Providing a reassuring, warm and customer-friendly service;
  • Manage customer queries about their orders and access to their accounts, payments and stock availability;
  • Seize the opportunity to "shine" with each interaction, showing a strong interest in the customer, with a natural appetite for communication, by becoming aware of the services offered by our customer an expert and a brand advocate
  • Requirements

  • Fluent in German
  • Working proficiency in English (C1-level)
  • Excellent communication skills
  • Problem solving
  • Sense of responsibility
  • Benefits

  • Excellent benefits package
  • Multilingual and excellent work environment to provide the customer service
  • Extensive training
  • Languages classes (for international candidates)
  • Internal employee incentives
  • Located in an amazing office in Lisbon with excellent transport links
  • Location : Lisbon

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