Application Support Analyst
BOLD by Devoteam
Lisboa, PT
há 6 dias
source : Ofertas de Emprego


Key Responsibilities :

  • Resolving queries from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner;
  • Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence;
  • Change management : plan, test and release new versions of the system;
  • Write documentation on system features;
  • Write documentation on problem solving guides that will enhance FOCUS / Client Clearing Support;
  • Maintain and enhance procedures and processes to ensure increased reliability of the systems;
  • Skills and Experience :

  • Master’s degree in IT / Computing / Finance / Mathematics is desirable, but Bachelor’s in these disciplines will also be considered;
  • 2-5 years Functional / Technical Application Support experience in the business;
  • Prior exposure and familiarity to vendor (Murex, ICE, Markitwire) and clearing workflows is a huge plus;
  • Prior experience working on front office application support role for any of the financial institutions;
  • Must have understanding of Fixed Income products;
  • Must have excellent documentation skills;
  • Must be highly self-motivated;
  • Must be organized and diligent;
  • Ability to work under pressure;
  • Must have strong ability to think outside of the box and have track record of demonstrating this skill.

    Competencies :

  • SQL (Essential);
  • Autosys / Control M scheduling tools;
  • Geneos;
  • Python (good to have);
  • Conduct :

  • Be a role model, supporting and fostering a culture of good conduct;
  • Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks;
  • Consider the implications of your actions on colleagues, partners and clients before making decisions, and escalate issues to your manager when unsure;
  • Ability to work in a fast paced growing environment with speed and accuracy while maintaining attention to detail.

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