Customer Experience Associate
Accenture Operations
Lisboa, Portugal
há 4 dias
source : Graduateland

Job description

  • Customer service individual focused on SMB customer base of a Fortune 500 company. Success in this position requires exceptional customer service skills, and desire to apply problem solving skills;
  • ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.

    Responsibilities

  • Providing support to small and medium-sized businesses (SMBs) based in EMEA through different channels - chat, email and phone
  • Providing product and tool support to improve the overall experience and drive higher product adoption and spend
  • Ability to identify trends and solve problems facing multiple SMB clients
  • Responsibility for helping SMB customers drive results via their marketing campaigns through consultation, education, and support, demonstrating the value of the clients SMB advertising solutions
  • Provide vital product insights and feedback on client products
  • Profile Attribute

  • Demonstrate speed, agility, critical-thinking, problem-solving skills and ability to ramp quickly
  • Able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform
  • Professional customer service skills : solutions mind-set, helping nature, passion for the customer and customer experience
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
  • Focus on SMB customer satisfaction by driving the right product adoption for the right customer
  • Consultative selling and customer empathy mind-set
  • Self-driven with attention to detail and follow-through
  • Ability to multi-task and work under pressure
  • Excellent communication skills : verbal, written, listening skills
  • Qualifications

  • BA or BS in Marketing, Economics, Computer Science, or another related field is a plus but not necessary.
  • Work experience in marketing or technology
  • Required Skills and Experience

  • Familiarity with online advertising products and social media
  • Fluency in English AND full fluency in German.
  • Must have exceptional grammar and typing accuracy skills
  • Inscreva-se
    Adicionar aos favoritos
    Remover dos favoritos
    Inscreva-se
    Meu e-mail
    Ao clicar em "Continue", você concorda que a neuvoo coleta e processa seus dados pessoais, que você forneceu neste formulário, para criar uma conta neuvoo e assinar nossos alertas por e-mail, de acordo com nossa Política de Privacidade . Você pode retirar seu consentimento a qualquer momento, seguindo estas etapas .
    Continue
    Formulário de candidatura