E-commerce Marketplace Advisor– French Speaker
Webhelp Portugal
Lisbon, Lisbon, Portugal
há 8 horas
source : Admyjob

E-commerce Marketplace Advisor French Speaker

Ville : Lisbon

Métier : Conseiller Client

Secteur :

We are looking for a French Speaking Advisor to join our B2B marketplace project.

Mission :

As a French Advisor for an E-commerce Marketplace Project, you will :

  • Assist customers or suppliers through a multichannel system : inbound and outbound calls, e-mails, and chat.
  • Proudly provide excellent customer service by providing information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Act as a bridge between the hotels and the suppliers to provide information’s requests, provide support, and follow through complaints B2B.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Prepare, maintain, and review purchasing files, reports, and price lists.
  • Check shipments when they arrive to ensure that orders have been filled correctly and that goods meet the defined specifications.
  • Profil :

  • Proficiency in French (C1) and fluency in English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • It and multitasking skills are valued
  • Previous experience in a Travel Agency, Hotel, Customer Service or Supplier Department is a plus
  • Previous experience in B2B interactions is a plus
  • For non-EU residents, it is mandatory to have a valid work permit.
  • Les Avantages :

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package : shared accommodation and flight reimbursement
  • Possibility to do Work from Home*
  • Life at our company

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern offices located in Lisbon (Parque das Nações, Oriente).
  • Note : *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.

    Lisbon Customer Advisor - French 615

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