French Customer Advisor for an E-Commerce Project
Ville : Lisbon
Métier : Conseiller Client
Secteur : Join our team!
Join our team!
As French Customer Advisor for an E-Commerce Project, you will :
Assist clients via inbound calls in the sales process by answering inquiries regarding their purchase orders and attending potential requests.
Managing customer’s expectations regarding the products and shipping deadlines.
Prepare, maintain, and review purchasing files.
Confer with customers by email, chat, or inbound calls to provide information about products, take or enter orders, cancel accounts, or obtain details of complaints.
We are looking for :
Native or Proficient French and fluent English (minimum level B2)
Excellent communication skills coupled with empathy and team spirit
Good upselling skills and capacity to engage with customers by providing a warm and cordial atmosphere with every contact
Previous experience in Customer Service or Sales is a plus
For non-EU residents, it is mandatory to have a valid work permit
We offer you :
Competitive wages (14 monthly payments per year)
Meal allowance paid in voucher card (net)
Health insurance with a dental plan (after 6 months contract)
Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
Relocation package - shared accommodation and flight reimbursement
Possibility to do Work from Home based in Lisbon*
Life at our company :
Work with a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Lisbon, Oriente, Portugal.
Lisbon Customer Advisor - French 960