PRIMARY PURPOSE
To serve as a liaison between the IT organization and Sedgwick’s business & sales partners, offering technology product expertise for the education of both internal colleagues and external clients.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Liaises with the sales organization to explain and advocate for the use of Sedgwick technology (involves presenting programs to potential or existing clients in a sales environment).
Collaborates with groups who prepare marketing materials or RFPs keeping all parties apprised of current state and planned technology roadmaps.
Facilitates customer technology focus groups to acquire insights of client expectations and needs regarding Sedgwick’s software and interface solutions.
Interprets, organizes, and prioritizes feedback to IT that is gathered from the client and / or the sales team.
Provides ongoing analytic reports / presentations to IT leadership regarding new market products and innovations and types of clients who have an interest in IT innovation.
Organizes and conducts monthly development status meetings across all IT; incorporates information / data into ongoing reports.
Provides executive-level and detailed information about our Smart.ly, mySedgwick, and viaOne products.
Provides demos of these applications, as well as their client-specific programs and features, as needed.
Collaborates with our sales, client service groups, and product team to find the best technology solution for a client’s needs as it relates to technology-enabled capabilities.
Partners with client-facing design group, architecture, and DEV to confirm feasibility and design of the technology solutions.
Documents any client questions and requests to the Smart.ly PSO / product team, including high level scope and process flow.
Participates in client-facing calls and provides clear, concise, and accurate information.
Tracks potential & closed sales of Smart.ly programs (those that are above & beyond simple intake).
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Travels as required.
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred.
Experience
Eight (8) years of related experience or equivalent combination of education and experience required to include two (2) years of software product design user experience and two (2) years customer service / account management experience with a history of interaction at various management levels.
Skills & Knowledge
Excellent project management skills
Ability to bring energy and enthusiasm consistently into sales meetings
Understanding of software development lifecycle methodology
General comfort with software applications, understanding how they work & are architected, etc.
Ability to listen to client needs and contrast those with current application limitations
Excellent oral and written communication skills, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiating skills
Ability to create and complete comprehensive, accurate and constructive written reports
Ability to work in a team environment
Ability to meet or exceed Performance Competencies 
