Demand Capture
Adecco
Oeiras, Lisboa
há 3 dias

Adecco Permanent Placement is dedicated to the recruitment and selection of professionals for direct contracting by its clients.

We work with companies from the most diverse sectors and look for candidates for all types of functions and levels of qualification.

Through the Finance & Office specialization, focused on financial and cross-sectional office profiles, she selects for direct integration into a leading company in her market sector.

Funções

  • Ensuring Demand is captured within Global and / or Market SLA s, through both manual and electronic order methods;
  • Liaise with Centre of Competence and Reference / Master Data to resolve exceptions / failures for electronic and digitalized demand capture within the time period of defined service level agreement;
  • Perform periodic activity relevant review s with stream Lead Contribute to Continuous Improvements programs and standardization of processes across all markets in scope, whenever possible;
  • Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR’s);
  • Participate in KPIs trends (SLAs), root cause analysis of mistakes / errors and problem solving.

    Requisitos

  • Bachelor’s degree in Business, Finance, Economics or similar;
  • Previous Customer Service and / or Order to Cash (O2C) experience is an advantage;
  • Proficiency in English;
  • Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel) and SAP is a plus;
  • Strong problem solving and analytical skills;
  • Customer orientation;
  • Able to propose and implement improvements in procedures.

    Oferta

  • Opportunity to work in a reference company in its sector;
  • Salary conditions compatible with professional experience;
  • Dynamic and versatile work environment;
  • Work contract with our client;
  • Initial and continuous training.

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