adidas Shared Services in Porto delivers high quality services for Accounts Payable, Accounts Receivable, Retail Accounting, eCommerce Accounting and other Finance processes for adidas companies located in Europe and Americas.
However, our success journey continues and we will now integrate several additional Teams in Porto. We are creators in our fields, thinking strategically about how digital tools can make reporting more transparent and targets more controllable.
If you see yourself as a coach, playmaker, planner and problem solver, we invite you to be a part of our team.
Purpose & Overall Relevance for the Organization :
The Order to Cash (OtC) Credit & Collections Team Leader will lead an OtC Credit & Collections team, monitor workload, set priorities and assist other team members to deliver continuous improvement initiatives.
In this position he or she will provide ongoing support to the OtC Manager, drive strategic topics throughout the team and be the process expert on OtC Credit & Collections topics.
Her or his goal will be to ensure that all activities are delivered on timely manner and with the required quality. He or she will be leading projects, including process standardisation related as well as tools implementation ones.
The OtC Credit & Collections Team Leader will act as the first escalation point for the process related issues both from the customer and the colleagues.
Key Responsibilities :
Responsible for day to day leadership of an OtC Credit & Collections team serving the customers, delivering performance that meets or exceeds service level agreement targets
Responsible for the credit, customer billing, collections & dispute management processes
Manage customer problem resolution and escalation
Drive continuous improvement in the OtC Credit & Collections team by introducing Lean principles and developing team members
Lead ongoing projects for the implementation of technology solutions
Manage customer relationship, which includes problem resolution and root cause analysis
Manage the relationship and support requests from partner Finance departments and other stakeholders in the business
Supervise the credit risk assessment and review
Supervise the releasing of the blocked orders and ensure timely release
Provide insight in the development of the accounts receivable position of the customer to sales and finance teams
Act as the first escalation point for the process related issues
Identify the improvement opportunities and support their implementation
Lead the process and improvement focused projects for OtC Credit & Collections
Support ongoing projects for the implementation of technology solutions
Provide insight into the calculation of the required provision for uncollectable balances
Establish and maintain strong financial controls over the work performed
Acting as the backup for the manager
Key Relationships : Finance Team
IT & Corporate Solutions
Portfolio of Customers
Knowledge, Skills and Abilities :
Written and spoken English and Italian
Very good communication skills
Aptitude for managing and developing a team
Customer orientation and empathy
Good Excel skills
Knowledge of LEAN methodology is a benefit
Requisite Education and Experience / Minimum Qualifications :
Experience in SAP
Experience in Accounting activities
Experience with process improvement and root cause analysis
Experience in leading teams
Experience in project management
Experience in SSC / BPO environment
BA degree in Accounting, Finance or Economics