Team Leader O2C Credit and Collections (M/ F) - Italian Speaker
Porto, 13, PT
há 1 dia

adidas Shared Services in Porto delivers high quality services for Accounts Payable, Accounts Receivable, Retail Accounting, eCommerce Accounting and other Finance processes for adidas companies located in Europe and Americas.

However, our success journey continues and we will now integrate several additional Teams in Porto. We are creators in our fields, thinking strategically about how digital tools can make reporting more transparent and targets more controllable.

If you see yourself as a coach, playmaker, planner and problem solver, we invite you to be a part of our team.

Purpose & Overall Relevance for the Organization :

The Order to Cash (OtC) Credit & Collections Team Leader will lead an OtC Credit & Collections team, monitor workload, set priorities and assist other team members to deliver continuous improvement initiatives.

In this position he or she will provide ongoing support to the OtC Manager, drive strategic topics throughout the team and be the process expert on OtC Credit & Collections topics.

Her or his goal will be to ensure that all activities are delivered on timely manner and with the required quality. He or she will be leading projects, including process standardisation related as well as tools implementation ones.

The OtC Credit & Collections Team Leader will act as the first escalation point for the process related issues both from the customer and the colleagues.

Key Responsibilities :

Responsible for day to day leadership of an OtC Credit & Collections team serving the customers, delivering performance that meets or exceeds service level agreement targets

Responsible for the credit, customer billing, collections & dispute management processes

Manage customer problem resolution and escalation

Drive continuous improvement in the OtC Credit & Collections team by introducing Lean principles and developing team members

Lead ongoing projects for the implementation of technology solutions

Manage customer relationship, which includes problem resolution and root cause analysis

Manage the relationship and support requests from partner Finance departments and other stakeholders in the business

Supervise the credit risk assessment and review

Supervise the releasing of the blocked orders and ensure timely release

Provide insight in the development of the accounts receivable position of the customer to sales and finance teams

Act as the first escalation point for the process related issues

Identify the improvement opportunities and support their implementation

Lead the process and improvement focused projects for OtC Credit & Collections

Support ongoing projects for the implementation of technology solutions

Provide insight into the calculation of the required provision for uncollectable balances

Establish and maintain strong financial controls over the work performed

Acting as the backup for the manager

Key Relationships : Finance Team

Process Owners

IT & Corporate Solutions

Customer Service

Portfolio of Customers

Knowledge, Skills and Abilities :

Written and spoken English and Italian

Very good communication skills

Aptitude for managing and developing a team

Customer orientation and empathy

Good Excel skills

Knowledge of LEAN methodology is a benefit

Requisite Education and Experience / Minimum Qualifications :

Experience in SAP

Experience in Accounting activities

Experience with process improvement and root cause analysis

Experience in leading teams

Experience in project management

Experience in SSC / BPO environment

BA degree in Accounting, Finance or Economics

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