Contact Center Agent (M/F)
Michael Page
Grande Lisboa, PT
há 4 dias
  • Handle consumers requires received by phone, email, letter, etc., attend consumers complaints and ensure consumers satisfaction;
  • Know, identify and negotiate according to consumer experience management principles;Handle typical business cases to ensure satisfaction of consumers, e.

    g. Service requests, Information requests, Arrange appointments with the consumer;Maintain consumer database;Be proactive by detecting information gap and reporting to Contact Centre Manager.

  • Higher education;Previous experience in contact center;Customer focus ;Excellent communication skills - pleasure to interact with consumers;
  • Conflict management skills;Helpfulness / focus on problem solving;Positive;Committed;Proactive. A great opportunity for your professional growth.

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