You are interested in technology and know a few things about it?
You want to be part of a multicultural team in a company which works alongside well-known brands?
You want to work for an American multinational technology company which focuses mainly on Internet-related products and services?
You want to relocate to the beautiful capital of Portugal Lisbon?
Then this could be the perfect opportunity for you to have your experience of a lifetime!
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.
Provide support on customers by responding to inbound requests + document relevant case information
Assist users with Pre-Sales, General Inquiries and technical support issues via phone / email / social media channels
Adapt the brand's voice and tone for interactions on both private (phone / email / chat) and public (social / forums / ecommerce reviews) channels
Ensure excellent customer satisfaction through responding in an appropriately and friendly manner
You will work in a multicultural team environment alongside a diverse team
The company is recruiting on soft skills, regardless of your field of studies they will train you on every aspect of the job.
Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them!
You are a native French speaker (this is a must!) + a good level of English
You have experience in technical troubleshooting (1 year mandatory!)
You are motivated and committed to your work
You have no troubles with writing in French
You are a team player and willing to work with many other nationalities
Sales / Commercial background is a plus
Previous experience in Customer Service or credit recovery experience is a plus