Technical Support for Smart Home Devices (French Speaker)
Blu Selection
Lisbon, Lisbon, Portugal
há 3 dias
source : Top Language Jobs
  • Please apply only if you hold EU citizenship or valid work permit for Portugal +++
  • You are interested in technology and know a few things about it?

    You want to be part of a multicultural team in a company which works alongside well-known brands?

    You want to work for an American multinational technology company which focuses mainly on Internet-related products and services?

    You want to relocate to the beautiful capital of Portugal Lisbon?

    Then this could be the perfect opportunity for you to have your experience of a lifetime!

    The Company.

    Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.

    In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

    The Job.

    Provide support on customers by responding to inbound requests + document relevant case information

    Assist users with Pre-Sales, General Inquiries and technical support issues via phone / email / social media channels

    Adapt the brand's voice and tone for interactions on both private (phone / email / chat) and public (social / forums / ecommerce reviews) channels

    Ensure excellent customer satisfaction through responding in an appropriately and friendly manner

    You will work in a multicultural team environment alongside a diverse team

    The Profile.

    The company is recruiting on soft skills, regardless of your field of studies they will train you on every aspect of the job.

    Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them!

    You are a native French speaker (this is a must!) + a good level of English

    You have experience in technical troubleshooting (1 year mandatory!)

    You are motivated and committed to your work

    You have no troubles with writing in French

    You are a team player and willing to work with many other nationalities

    Sales / Commercial background is a plus

    Previous experience in Customer Service or credit recovery experience is a plus

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