SR. SUPPORT ENGINEER
HCL Technologies
Penalva do Castelo, Portugal
há 1 dia

Job Description (Posting).

To resolve the tickets raised as per the defined standards of time, cost and quality for increased customer satisfaction.

1.) To document all the defined processes and the methods of resolving the ticket, troubleshooting, etc. (2.) To perform knowledge transition during project enhancements (3.

To troubleshoot and resolve tickets raised by the clients. (4.) To undertake training programs for new joinees (5.) To update self on latest technologies and related areas

Qualification

B Tech, B.E, B.Tech, Bachelor of Science, BS, B-Tech

Skill (Primary)

Technical Skills (ERS)-Support Skills-L2 Support

Entity

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