Internship Customer Excellence
Emma
Lisbon
há 4 dias

Ready to lead, disrupt and reinvent the sleep industry? We are Emma The Sleep Company . We revolutionize sleep by pushing the boundaries of what technology can do for rest.

Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.

What you'll do

  • Together with the team, you will work on improving the customer experience on our different channels.
  • You will work across functions with internal and external teams from multiple markets and define process improvements to ensure that customer service runs smoothly
  • You will make independent decisions that are within your field of work
  • You will support in CX innovation by doing market research and introducing methods, standards, tools, KPI benchmarks
  • You will co-create strategies and implement improvements in CSAT and NPS for multiple markets
  • You will drive customer service automation and optimization projects by improving processes or enhancing IT systems
  • Your goal through the execution of a use case roll out is to showcase to the wider business the powerful capabilities of an integrated customer excellence, CRM, customer interaction automation and self-service products.
  • You will run validation of user stories, implementation, testing and designing with markets
  • Who we're looking for :

  • You are fluent in English. Languages are an advantage.
  • You are passionate about customer satisfaction and driving NPS
  • You are empathetic, meticulous, and willing to push the extra-mile’ to put a smile on our customers’ face
  • Eager to provide our Customers the best pre- and post-sale Experience to convert them into ambassadors
  • At best you gained first practical working experience in IT planning areas
  • You have experience of working in depth with MS-Suite, Office 365
  • Knowledge of working with CRMs, helpdesks, project management tools & solutions are an advantage.
  • You are an open-minded team player
  • You have analytical skills and learn quickly
  • You are available for at least 4-6 months
  • What we offer :

  • A combination of personal and company growth to accelerate your career and help you reach your goals.
  • The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
  • Responsibility and decision-making authority from day one you'll create an impact with new, innovative ideas and help shape our company DNA.
  • To work and learn from experts in diverse fields and get to know your team members at exciting company events.
  • Competitive salary of 900€ per month + Coverflex benefits + Meal allowance + Health insurance
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