Ready to lead, disrupt and reinvent the sleep industry? We are Emma The Sleep Company . We revolutionize sleep by pushing the boundaries of what technology can do for rest.
Our aim is to awaken people's best by enhancing their sleep. We are one of Europe’s fastest-growing sleep innovation companies with 850 + team members representing over 65 nationalities at our international offices in Frankfurt, Manila, Lisbon, and Shanghai and Mexico City.
What you'll do
Together with the team, you will work on improving the customer experience on our different channels.
You will work across functions with internal and external teams from multiple markets and define process improvements to ensure that customer service runs smoothly
You will make independent decisions that are within your field of work
You will support in CX innovation by doing market research and introducing methods, standards, tools, KPI benchmarks
You will co-create strategies and implement improvements in CSAT and NPS for multiple markets
You will drive customer service automation and optimization projects by improving processes or enhancing IT systems
Your goal through the execution of a use case roll out is to showcase to the wider business the powerful capabilities of an integrated customer excellence, CRM, customer interaction automation and self-service products.
You will run validation of user stories, implementation, testing and designing with markets
Who we're looking for :
You are fluent in English. Languages are an advantage.
You are passionate about customer satisfaction and driving NPS
You are empathetic, meticulous, and willing to push the extra-mile’ to put a smile on our customers’ face
Eager to provide our Customers the best pre- and post-sale Experience to convert them into ambassadors
At best you gained first practical working experience in IT planning areas
You have experience of working in depth with MS-Suite, Office 365
Knowledge of working with CRMs, helpdesks, project management tools & solutions are an advantage.
You are an open-minded team player
You have analytical skills and learn quickly
You are available for at least 4-6 months
What we offer :
A combination of personal and company growth to accelerate your career and help you reach your goals.
The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.
Responsibility and decision-making authority from day one you'll create an impact with new, innovative ideas and help shape our company DNA.
To work and learn from experts in diverse fields and get to know your team members at exciting company events.
Competitive salary of 900€ per month + Coverflex benefits + Meal allowance + Health insurance