Who we are :
We are a leading provider of equity compensation management solutions, offering share plan administration software, expert support services and integrated financial reporting tools to corporate clients and their employees worldwide.
Hundreds of companies, from startups to large enterprises, are choosing Global Shares solutions and software over traditional solutions.
What we value :
People -We care about our people. We treat our people with respect. We embrace diversity and inclusion. We build open and honest relationships, collaborating across boundaries to meet our clients’ needs.
Bravery -We dare to do things diﬀerently. We provide best service and technology through innovation, creativity and high performance.
We challenge the norm, we challenge ourselves and we challenge complexity with simplicity.
Global -We are one global network. We are champions of employee ownership. We work together, incorporating clients and partners as an extension of our team.
We foster a global and diverse community, where our people are united through ambition, commitment and shared goals. We are in this journey together.
Integrity -We are committed to professional integrity We conduct our business to the highest standards with skill, diligence and responsibility.
Professional trust, honesty and compliance are at the core of our culture
Service -We are client focused. We strive to provide our best service, to drive great client experience through teamwork and high performance.
Why we need you :
We are looking for a self-driven, customer focused, Head of Service Desk EMEA to join our team to drive operational excellence, in our Global Service Desk.
This role includes providing leadership to a team of EMEA service desk analysts and ensuring delivery of associated KPIs.
This includes but is not limited to the responsibility of managing all service delivery processes related to the identification, prioritisation, and resolution of customer and participant service requests and incidents, ensuring the highest quality of customer service experiences are delivered and internal processes are followed.
We are looking for an experienced leader to provide ongoing managerial, technical and motivational leadership, in line with Global Shares values and goals
What you will do :
What should you have :
What we offer :
What our Interview Process is like :
Step 1- After you apply, a recruiter may reach out to you for an introductory call
Step 2- If your background is a match for the role, you may be required to complete a technical assessment (role depended) and / or phone interview with 1-2 people
Step 3- If you continue through the process, you will virtually 1-2 times to interview
We are committed to an inclusive and diverse Global Shares. Global Shares is an equal opportunity employer.
Want to see more? Have a look at what life is like in Global Shares in our video linked on our career’s page : https : / / vimeo.
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