Traffic Control Dispatcher
FlixBus Portugal Unipessoal LDA
Lisbon
há 5 dias

We're looking for a motivated and driven Traffic Control Dispatcher - French speaker in Lisbon (m / f / d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

Your Tasks Paint the world green

  • Live monitoring of bus lines and rides to guarantee the arrival of buses on time.
  • Coordination with drivers, bus partner supervisors, operations manager, shop agents in Spain and France.
  • Answering to calls from drivers and bus partners, and replying to emails, in a multilingual environment (FR, EN are mandatory, SP and PT is a plus).
  • Management of accidents, incidents, or every other potential problem in accordance with internal guidelines.
  • Monitoring delays with technical assistance from the internal delay alert system and informing our passengers via notifications.
  • Reassigning passengers to other services (rebooking) in the event of cancellation or incident.
  • Documenting of all incidents and taking appropriate measures, for example the organization of interconnections, bus replacement, seats blocking, closing stops, inform stakeholders (drivers, hub agents and shop agents) changes / adjustments.
  • Supporting senior traffic dispatchers in exceptional situations.
  • Communication with bus partners in exceptional situations.
  • Improved work processes on small projects.
  • Supervision and feedbacks with the team leader.
  • Your Profile Ready to hop on board

  • You have acquired experience in the field of transport management, logistics, operations or in the management of exceptional and emergency situations.
  • Alternatively in Customer Service.

  • You are multilingual : you have a perfect command of French, English. Portuguese and Spanish are a big plus.
  • Excellent communication skills, comfortable in teamwork in a multicultural and fast-paced environment.
  • You master the Microsoft Office suite.
  • You will work from our Lisbon office.
  • You are flexible and ready to work in shifts (it could be a full-time or part-time job).
  • Our Perks More than just a job

  • You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
  • Flix is flexible. Organize your own schedule, and balance work between the office and home as it’s best for you. We give you trust-based hours and a flexible smart working policy.
  • Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
  • Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
  • We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
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