We’re looking for an experienced Head of Customer Success to lead our global team. Reporting to the Director of Bolt for Business, you’ll be responsible for developing and building our customer success and account management function.
Bolt for Business is growing fast, our product is evolving rapidly and our teams are ready to evolve and scale. We’re looking for a driven individual, with experience of rapidly building, coaching and developing our customer success function across multiple countries.
We don’t just want to build teams, we want to maximise teams and drive multi-million Euro growth - so we need a superstar who’s been there and done it, with a history of great results.
You’ll need to be a multi-tasker, a seasoned international manager and know how to get an organisation to deliver results fast.
We’re moving quick and this is a new and exciting role, one with huge scope for growth and impact.
Your daily adventures will include :
Overseeing account management and customer success globally
Recruiting and building the customer success function
Training, coaching and improving local teams, including performance management where needed
Developing the processes, tools & strategies to improve retention and grow existing volumes
Working with product and marketing to shape the future of our product and communications
Proactively create solutions and improvements
Present revenue and realistic forecasts
Own our CRM and customer success databases
Developing and deploying our loyalty programs
We are looking for :
BS / MS degree in Business Administration or a related field
At least 8 years of successful previous experience in customer success or account management, consistently exceeding growth targets, with at least 4+ years in a management role and 2+ years experience heading up sales teams in several different countries at once
Experience of building a customer success function, with a thorough understanding of methodologies, requirements and processes needed for quick success
Experience recruiting, growing and coaching teams to deliver a top level customer success function
Proven capability to lead teams in multiple countries / regions at the same time
Excellent communication skills in English
Experience of working in a fast paced tech scale up, with proven ability to multi-task, move very quickly and get things done
Analytical, with excellent knowledge of leading CRMs and an eye for data
Tech industry expertise, particularly in selling service products directly into SME and large businesses would be advantageous
Relentless drive to achieve results, strong willed, motivating and cool under pressure
Experience of owning and developing business loyalty programs would be beneficial
Why you’ll love it here :
Your daily duties will have a meaningful impact on millions of people all over the world.
You’ll be surrounded by the most friendly, supportive colleagues you can imagine.
As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.
You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.
Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!