Head of Account Management, Bolt for Business
Bolt
Lisbon, Portugal
há 1 dia

We’re looking for an experienced Head of Customer Success to lead our global team. Reporting to the Director of Bolt for Business, you’ll be responsible for developing and building our customer success and account management function.

Bolt for Business is growing fast, our product is evolving rapidly and our teams are ready to evolve and scale. We’re looking for a driven individual, with experience of rapidly building, coaching and developing our customer success function across multiple countries.

We don’t just want to build teams, we want to maximise teams and drive multi-million Euro growth - so we need a superstar who’s been there and done it, with a history of great results.

You’ll need to be a multi-tasker, a seasoned international manager and know how to get an organisation to deliver results fast.

We’re moving quick and this is a new and exciting role, one with huge scope for growth and impact.

Your daily adventures will include :

Overseeing account management and customer success globally

Recruiting and building the customer success function

Training, coaching and improving local teams, including performance management where needed

Developing the processes, tools & strategies to improve retention and grow existing volumes

Working with product and marketing to shape the future of our product and communications

Proactively create solutions and improvements

Present revenue and realistic forecasts

Own our CRM and customer success databases

Developing and deploying our loyalty programs

We are looking for :

BS / MS degree in Business Administration or a related field

At least 8 years of successful previous experience in customer success or account management, consistently exceeding growth targets, with at least 4+ years in a management role and 2+ years experience heading up sales teams in several different countries at once

Experience of building a customer success function, with a thorough understanding of methodologies, requirements and processes needed for quick success

Experience recruiting, growing and coaching teams to deliver a top level customer success function

Proven capability to lead teams in multiple countries / regions at the same time

Excellent communication skills in English

Experience of working in a fast paced tech scale up, with proven ability to multi-task, move very quickly and get things done

Analytical, with excellent knowledge of leading CRMs and an eye for data

Tech industry expertise, particularly in selling service products directly into SME and large businesses would be advantageous

Relentless drive to achieve results, strong willed, motivating and cool under pressure

Experience of owning and developing business loyalty programs would be beneficial

Why you’ll love it here :

Your daily duties will have a meaningful impact on millions of people all over the world.

You’ll be surrounded by the most friendly, supportive colleagues you can imagine.

As we grow, so will you! Bolt’s fast-paced, challenging environment offers you great opportunities for professional development.

You’ll always be kept informed. Our bi-weekly All Hands meetings bring our global teams together, ensuring we’re all up to speed and moving forward as one.

Switching off is important! At Bolt, we like to work hard and play hard. Enjoy our fun team events, office snacks, free merch and more!

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