Part-Time (25h/Week) | German Speaker - Front & Back Office Agent
Bosch Group
Lisboa, Lisboa, PT
há 3 dias

Company Description *Welcome to Bosch*Cars drive autonomously, machines speak to each other, and houses become smarter. At Bosch, we turn these visions into reality to improve the quality of life for people all over the world.

Start something big and become a part of forward thinkers where you can create something remarkable : Invented for life.

With over 300 specialized associates and around 15 nationalities, Bosch activities in Lisbon are focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe.

The diversity, commitment and know-how of the team are the key success factors of this organization.*Bosch Service Solutions *develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers.

Our teams find fast and efficient solutions for thousands of people on a daily basis from claim management to life-saving emergency calls, among other services.

  • Define the standards and become a pioneer together with around 9000 associates worldwide. Job Description *Your contribution to something big : * * Receive phone & written customer requests and complaints regarding Europe’s biggest customer loyalty and frequent flyer program, review and answer them, high quality phone feedback to premium clients;
  • Processing of enquiries to the topics of frequent flyer status and missing mileage credits as well as clarification of complex topics regarding applying these points;
  • Research work in different applications and document your working results elaboratively. Qualifications *What distinguishes you : German Language (C1 level) Mandatory;
  • English (at least B1 level, written communication);* Flexible to work in Part-Time (25h / Week) and shifts (weekends and evening shifts - until 9pm)* Optional : Italian / French / Spanish (C1 level);
  • Good communicative competencies, commitment and solutions oriented;* Professional and friendly appearance, like working independent and customer oriented.
  • Team-oriented and goal-oriented. Dealing with SLA, KPIs & monitoring should be known and the goal should be achieved;* Experienced in customer services, ideally have worked in a customer interaction center receiving request by Phone and have interest in the travel industry (interest in modern widgets, e.

    g. App customer support, is a plus); Additional Information *What we offer you : *Challenges in an international environment career opportunities in one of the best companies in the world flexible hours medical services discounts for employees sports and health related activities canteen good access to public transports space for creativity.

  • Success stories don t just happen. They are made... Make it happen! We are looking forward to your application!*
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