Technical Advisor - Azure Kubernetes Service
Microsoft
Lisbon, Lisbon, Portugal
há 5 dias

No two days are the same in Customer Service and Support at Microsoft. We engage in solving challenging and complex problems, we collaborate and share learnings with each other and innovate on solutions to enable our customers make the most of Microsoft products.

Our team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. We are rapidly expanding, and we are looking for talented people with a growth mindset, a passion for solving complex issues and obsession to customer happiness and success.

Besides technical talent, we also look for engineers with a run to the fire behavior - people who thrive under difficult and challenging circumstances, who loves to get involved in difficult situations and at the same time learn.

  • Technical Advisors (TA) are responsible for ensuring the development of Support Engineers (SE) technical capabilities ; ensuring customers are receiving prompt and insightful attention;
  • providing feedback on products to enhance customer experiences. The role partners with Support Engineering Managers to formulate SE development plans and ensure technical issues involving Microsoft products and services are resolved for customers and partners in the most efficient and effective way.

    TAs deliver unique value by utilizing their technical knowledge to ensure ramp up and readiness of the Support Engineers to assist customers with issues.

    Responsibilities

  • Assess technical capabilities of Support Engineers and create technical development plans to address identified gaps.
  • Conduct case reviews to ensure Support Engineers are effectively documenting actions associated with resolving customer and partner technical issues.
  • Teach Support Engineers to collaborate with internal teams to resolve customer and partner issues to develop unique solutions.
  • Use knowledge and experience to impact improvements to product and service design, serviceability, and the customer experience.
  • Act as a technical focal point in cooperative relationships with other companies.
  • Manage conflict situations that may involve technically challenging issues and diverse audiences.
  • Take ownership for product and service improvement and participate in pre-release activities and BETA / preview programs.
  • Qualifications

  • You approach things with a growth mindset - genuine desire and motivation to learn and develop yourself.
  • You embrace challenges and persist in the face of setbacks. You consider failure an opportunity to learn. Whatever happens you win.
  • You love customers and are obsessed with them - a genuine desire to help under challenging circumstances.

  • Strong communication skills, ability to work on a team environment, problem-solving skills and capacity to deal with ambiguity.
  • Handle high pressure situations well - maintain calm and composure on stressful situations is a must.
  • We love to get to know candidates with strong technical background. Nevertheless, do not shy away if you feel you do not meet all the technical requirements.

    If you have growth mindset and you are a strong believer that knowledge can be developed with effort and persistence you are a person we are looking for.

    Technical skills in at least one area :

  • Solid understanding of container technology and fluency in Kubernetes.
  • Linux OSS

  • Familiarity with one, or more, shell environments (BASH, sh, tcsh, ksh, etc.)
  • Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, Jenkins, etc.)
  • Experience administering Linux (boot process, file systems, network device and protocol configuration)
  • Familiarity with core OS services such as : SSH, telnet, FTP, NFS, DNS, DHCP, Samba, LDAP
  • Operating System / Virtualization

  • Familiarity Security, OS Internals concepts
  • Understanding of Virtualization concepts and virtual system administration
  • Cloud experience strongly preferred
  • Networking

  • Understanding of container specific networking such as CNI
  • Familiarity with DHCP, VIPs, NAT, DNS
  • Familiarity with networking troubleshooting (ping, tracert, tracemon, tcpdump, etc.)
  • Understanding of load balancing and familiarity with relevant components such NGINX, Application Gateways, and NVA’s
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings : Microsoft Cloud Background Check : This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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