Webhelp is a French multinational BPO company that is making business more human for the world's most exciting brands.
By choosing Webhelp you will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role :
As a Customer Support Advisor , you will provide a warm and professional contact with each of our customer's client and solve with precision and efficiency emerging issues that customers may face.
You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.
As a Customer Support Advisor , you will :
Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customer's inquiries and / or attending potential requests.
Resolve product or service problems by clarifying the customer's complaints.
Provide accurate, valid, and complete information by using the right methods / tools.
Give real-time, accurate information that empowers the customer to make decisions.
Listen to the customer's unique situation and acknowledge their needs.
Go beyond the customer's service expectations so they will remember and share their great experience.
We are looking for :
Native or Proficient Arabic (C2)
Fluency in English (B2)
Excellent communication skills coupled with empathy and team spirit
Previous experience in Customer Service or a sales representative is a plus
For non-EU residents, it is mandatory to have a valid work permit
We offer you :
Competitive wages (14 monthly payments per year)
Health insurance (after 6 months contract)
Investment in training and personal development
Relocation package - shared accommodation and flight reimbursement
Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program
Possibility to do Work from Home temporarily based in Lisbon*
Life at our company :
Work with a diverse environment with people from over 58 nationalities
Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world
New and modern offices in Lisbon, Oriente, Portugal.
Ready to take up the challenge?
Join our team and show off your talent!
All submissions will be treated confidentially under the General Data Protection Regulation.
Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.